Security Officer ( per diem )

1200 The General Hospital Corporation; Boston (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Bonuses as applicable

Job summary

1200 The General Hospital Corporation seeks a per diem security professional to maintain a safe environment for patients, visitors and staff. You will patrol, investigate incidents, and report hazards promptly while coordinating with law enforcement as required.

Role requires strong customer service, the ability to deescalate and manage conflicts, and experience in hospital security or related fields. Onsite work at 66 Blossom Street with day shifts.

Qualifications

• Bachelor’s degree in criminal justice preferred; other experience considered.
• Hospital/security/police or customer service experience preferred (3–5 years).

Responsibilities

• Patrol assigned areas with focus on zones with prior security issues.
• Identify unsafe conditions and unsecured areas to prevent losses.
• Prepare and submit written incident reports accurately.
• Investigate thefts and alleged misconduct; coordinate with law enforcement as needed.
• Operate dispatch and security systems to coordinate responses.
• Detain suspicious individuals when authorized and assist in court processes.

Skills

Investigate complaints

Restrain patients when needed

Protective services

Customer service

Arrest under license (State Special) -

Education

Bachelor's Degree in Criminal Justice preferred

Job description

Job Summary

PER DIEM - Days Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.

Qualifications

• Investigate complaints or potential criminal conduct;


• assist in restraining patients as necessary;


• provide protective services;


• Possesses and exhibits excellent customer service skills;


• If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Essential Functions

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.


• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.


• Maintains strict confidentially standards at all times.


• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.


• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.


• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.


• Performs as Dispatcher utilizing \"state of the art\" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.


• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.


• Voluntary participation in various departmental committees, task forces, and teams.

Education

Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.


• Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.


• Works effectively both independently and in teams. Able to multitask.


• Strong problem-solving skills. Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.


• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.


• Displays positive image, tact, and diplomacy, active listening, articulate.


• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.


• Strong writing skills to provide and maintain documentation to support data.


• Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

Remote Type Onsite Work Location 66 Blossom Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range - / Grade 5

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Company Culture

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system-we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.