Security Officer Patrol Customer Support

Allied Universal; Hebron Estates (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal in Hebron, KY is seeking a Security Officer Patrol Customer Support to provide frontline security and exceptional customer service at a distribution facility. The role is unarmed and requires patrolling, access monitoring, and professional interaction with clients, visitors and staff.

Responsibilities include responding to incidents and emergencies, documenting activities on a tablet or computer, and maintaining a visible, reassuring presence.

Qualifications

• Customer service experience preferred.
• Be at least 18 for unarmed roles; 21+ for armed roles.
• Background check and drug screen as required by law.

Responsibilities

• Provide customer service to clients, visitors, drivers and employees by following security procedures and site policies.
• Conduct regular and random patrols of distribution facilities, loading areas, parking areas, access points and perimeters.
• Monitor access by verifying visitor, driver and contractor authorization.
• Respond to incidents, alarms and emergencies calmly and escalate as needed.
• Document patrols and incidents and complete reports per procedures.

Skills

Customer service

Patrolling

Communication

Education

High school diploma or equivalent

Tools

Computer/Tablet proficiency

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Patrol Customer Support in Hebron, KY, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. As an Unarmed Patrol Officer at a logistics and distribution location, you will monitor and patrol assigned areas, maintain a visible presence to help deter incidents, and support a secure environment for employees, visitors, and operations. You will provide exceptional customer service, communicate professionally, and document security-related activities using computer or tablet technology. Join Allied Universal’s agile, reliable, innovative team, where caring for people, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $15.75 / Hour

Job Schedule:

• Mon 05:30 AM - 01:30 PM
• Tue 05:30 AM - 01:30 PM
• Wed 05:30 AM - 01:30 PM
• Thur 05:30 AM - 01:30 PM
• Fri 05:30 AM - 01:30 PM

What You’ll Do:

• Provide customer service to clients, visitors, drivers, and/or employees by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Conduct regular and random patrols of distribution facilities, loading areas, parking areas, access points, and perimeter locations to help to deter unauthorized activity and identify potential concerns.
• Monitor access to the location by verifying visitor, driver, and contractor authorization in accordance with site procedures.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, escalating concerns to appropriate site contacts and/or emergency responders as directed.
• Document patrols, incidents, and other security-related activities accurately and complete required reports in accordance with Allied Universal and site procedures.

Minimum Requirements:

• CPR certification is preferred.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.