Security Officer - part time

Sonesta Hotels; Chattanooga (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Security Officer to ensure the safety and security of all guests and staff. This role involves conducting regular patrols, responding to emergencies, and managing safety procedures to maintain a tranquil environment. The ideal candidate will possess strong communication skills and a commitment to customer service, ensuring all guests feel safe and valued. Join a team that prioritizes safety and service excellence, and be part of a dynamic environment where your contributions are recognized and appreciated.

Qualifications

• Ability to adhere to grooming standards and maintain punctual attendance.
• Strong communication skills for effective guest interaction.

Responsibilities

• Ensure safety and security for guests, employees, and hotel assets.
• Conduct investigations of incidents and perform safety checks.
• Deliver exceptional customer service in all interactions.

Skills

Customer Service

Communication Skills

Emergency Procedures Knowledge

Physical Fitness

Problem Solving

Tools

Communication Equipment

Job description

Job Description Summary

The Security Officer is responsible for the safety and security of all our guests, employees, and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance with all local, state, and federal regulations.

The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Perform normal hotel security functions to include fire prevention and safety checks.
• Investigate thefts, accidents, and other incidents which occur on the property.
• Prevent losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
• Ensure a safe and tranquil environment for guests and employees.
• Assist guests and colleagues on all security and safety related enquiries.
• Resolve guest and employee complaints regarding safety and security matters.
• Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
• Monitor the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Complete associate forms and reports related to any accidents or issues within the premises of the hotel.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• Perform other work related duties as assigned by Management.

QUALIFICATIONS AND REQUIREMENTS:

• Regular and punctual attendance.
• Ability to adhere to the property’s grooming standards.
• Ability to stand and walk on a continuous basis, and run as warranted.
• Ability to safely operate a motor vehicle during all hours and in all weather conditions.
• Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats).
• Ability to understand and operate emergency equipment (for example: fire extinguishers, wheelchairs, respirators).
• Ability to lift, carry, and store in overhead areas approximately 50 lbs.
• Ability to lift and move, in an emergency situation, an immobilized adult.
• Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
• Ability to push and/or pull approximately 75 lbs.
• Ability to work in extreme temperatures.
• Ability to utilize communication equipment (for example: telephones, radios, and beepers).
• Ability to communicate clearly and effectively with guests and other employees.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Ability to read and write effectively.
• Ability to sustain direct contact with the public; must establish a high degree of customer service (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
• Will be required to work mornings, evenings, weekends, and holidays.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.