Security Officer - Parsons Branch

a 2017 study for the Ohio Library Council found; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Ohio Library Council is seeking a Security Officer to ensure a safe and secure environment across library facilities. You will patrol premises, handle disruptive behavior, and minimize theft while delivering a positive customer experience.

Responsibilities include coordinating with law enforcement when needed, performing safety checks, and supporting emergency drills and staff training. A flexible schedule including weekends and evenings is required.

Qualifications

• High school diploma or GED required.
• 1-3 years of relevant customer service or security experience or training.
• Ability to communicate effectively and concisely, both orally and in writing.
• Must be able to work a flexible schedule, including weekends and evenings.
• Must have the ability to patrol on foot and respond quickly to incidents.
• Ability to operate library technology including Windows/Microsoft Office and other job-related equipment.

Responsibilities

• Patrols buildings and grounds, prevent theft and follow post orders.
• Use non-violent crisis intervention and de-escalation techniques.
• Greet customers, answer questions, participate in organizational initiatives/special events.
• Respond to and report safety hazards, incidents, including CCTV review.
• Ensure building is secure at closing and that staff and customers depart safely.
• Maintain professional appearance and report uniform needs.
• Carry equipment and report needs to Security management.
• Collaborate with law enforcement; file reports and appear in court as needed.
• Assist in emergency drills and training.
• Test and validate security equipment as needed.
• Assist with assisting physically challenged customers during entrances/exits.
• Render first aid in medical emergencies; contact medical professionals as appropriate.
• Document incidents in reporting software.
• Bring serious issues to management for awareness and resolution.
• Serve as on-call Officer or Dispatcher as needed.
• Perform additional duties as assigned.

Skills

Customer service

Security experience

Communication skills

Education

High school diploma or GED

Tools

OC pepper spray

Job description

As a Security Officer, you will ensure a positive customer experience by ensuring a safe and secure environment for all. You are responsible for addressing disruptive or offensive behavior, unsafe conditions, and minimizing theft of library property.

Position Schedule: 2- Fulltime positions

Option 1

• Monday-Thursday 9:00am-6:00pm (some flexibility)
• Alternating Friday/Saturday shift: 9:00am-6:00pm
• Every 5th Sunday: 1:00-5:00pm (as assigned)

Option 2

• Monday-Thursday 11:00am-8:00pm (some flexibility with starting time)
• Alternating Friday/Saturday shift: 9:00am-6:00pm
• Every 5th Sunday: 1:00-5:00pm (as assigned)

What You'll Do:

• Patrols buildings and grounds at regular intervals and appropriately handles observed irregularities or problems. Prevents theft of Library property and follows all issued post orders.
• Uses non-violent crisis intervention and de-escalation techniques to diplomatically confront people engagedindisruptive,offensiveorinappropriatebehavior;suspendsfrompropertyasnecessary.
• Ensures a positive customer experience by greeting customers, answering directional questions and participating in organization-wide initiatives/specialevents.
• Responds to, investigates, and reports any safety hazard, security incident, parking enforcement or emergency, including reviewing CCTV footage asneeded.
• Ensures that the building is secure at closing and that all staff and customers depart safely. Completes issued closing checklistdaily.
• Maintainsaprofessionalappearancebykeepinguniformingoodconditionandpromptlyreporting uniform needs to Securitymanagement.
• Carries all necessary equipment in working order while on duty and promptly reports equipment needs to Securitymanagement.
• Collaborates with law enforcement on public safety issues. Files police reports and appears in court asneeded.
• Assists in emergency response drills and other training throughout theyear.
• Assists with testing and validation of security equipment (lockdown buttons, alarm panels, panic buttons, security cameras, etc.) asneeded.
• Assists physically challenged customers entering or leaving libraryfacilities, including as part of emergency evacuations.
• Rendersfirstaidinmedicalemergencies.Contactstrainedmedicalprofessionalsasappropriate.
• Documents incidents in the reporting software according toguidelines.
• Brings serious issues or those with significant risk to Security and location management for awareness andresolution.
• Serves as on-call Officer or fills in as Dispatcher asneeded.
• Performs additional duties as assigned.

Minimum Qualifications:

• High school diploma or G.E.D. required.
• 1-3 years of relevant customer service or security experience or training required.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Valid driver license may be required based on branch location which meets the minimum requirements of CML's vehicle insurance policy and access to a personal vehicle to promptly report to varied work locations as assigned.
• Ability to communicate effectively and concisely, both orally and in writing.
• Ability to carry and use Oleoresin Capsicum (OC or pepper spray) upon receiving necessary training and in appropriate situations.
• Upon receiving necessary training, ability to respond quickly, effectively, and appropriately when it is clear that the physical safety of staff and/or customers is endangered.
• Must be able to work a flexible schedule, including weekends and evenings, willing to carry a cellular telephone as directed by management for response to library emergencies and service requests. Work schedule includes rotational on-call duties.
• Must have the ability to actively patrol (on foot) and use stairs throughout the duration of their shift and to quickly respond to incidents.
• Ability to operate library technology including personal computer, email, software programs (i.e., Windows/Microsoft Office) and other job-related equipment and systems.

Working Conditions and Physical Demands:

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires occasional exerting of up to 50 lbs. of force and the frequent exerting of up to 20 lbs. of force. In emergency situations, work may also require sprinting short distances, quickly ascending and descending stairs, performing CPR and exerting in excess of 50 lbs. of force.