Security Officer | Overnight

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Free employee meals

Discounted hotel room nights

Medical, dental and vision insurance

Retirement savings plan

Training and development

Opportunities to work around the world

Tuition/Wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Security Officer to help maintain a safe, secure, and welcoming environment for guests, colleagues, and visitors. You will protect hotel assets, monitor safety operations, respond to emergencies, and deliver exceptional customer service in a fast-paced hotel setting.

Key responsibilities include patrols, incident documentation, policy enforcement, and coordinating with authorities as needed. Strong judgment and calm professionalism are essential for success.

Qualifications

• High school diploma or equivalent.
• Strong communication and guest service skills.
• Ability to remain calm and professional in emergencies.
• Excellent observation, problem-solving, and report-writing skills.
• Basic computer skills and experience with security systems.

Responsibilities

• Maintain a visible and professional presence to promote safety and security.
• Conduct routine patrols and address safety concerns.
• Respond to emergencies including medical incidents and alarms.
• Investigate and document incidents and prepare detailed reports.
• Enforce hotel policies with professionalism and discretion.
• Assist with lost and found procedures and guest directions.
• Coordinate with local authorities as needed.
• Monitor surveillance systems and security equipment.
• Support events and high-activity periods with a safe environment.

Skills

Communication skills

Guest service

Observation

Report writing

Security systems

Independence

Tools

Security systems

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Job Summary

As a Security Officer at Hyatt Regency Phoenix, you will help create a safe, secure, and welcoming environment for guests, colleagues, and visitors. In this role, you will be responsible for protecting hotel assets, monitoring safety and security operations, responding to emergencies, and delivering exceptional customer service. Success in this position requires strong situational awareness, sound judgment, professionalism, and the ability to remain calm under pressure.

Key Responsibilities

• Maintain a visible and professional presence throughout the property to promote safety and security for guests and colleagues.
• Conduct routine patrols of hotel facilities and grounds to identify and address safety concerns, security risks, or unusual activity.
• Respond quickly and effectively to emergencies, including medical incidents, fire alarms, accidents, and other security-related situations.
• Investigate, document, and prepare detailed reports regarding incidents, accidents, property damage, and suspicious activities.
• Enforce hotel policies and applicable laws while managing challenging situations with professionalism, discretion, and respect.
• Assist with lost and found procedures, ensuring accurate documentation and the secure handling of guest belongings.
• Provide assistance, information, and directions to guests and colleagues, delivering outstanding customer service at all times.
• Coordinate with local law enforcement, fire departments, and emergency responders as needed.
• Monitor surveillance systems, alarms, and other security equipment to identify and mitigate potential threats.
• Support hotel operations and special events by helping maintain a safe environment during conferences, meetings, and periods of high guest activity.
• Collaborate with hotel leadership and department teams to promote a culture of safety and security throughout the property.

At Hyatt Regency Phoenix, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• High school diploma or equivalent required.
• Previous security, hospitality, or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to remain calm and professional in emergency situations.
• Excellent observation, problem-solving, and report-writing skills.
• Ability to stand, walk, and patrol the property for extended periods.

Basic computer skills and experience with security systems preferred.

• Ability to work independently and as part of a team.

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