Security Officer - NY

UPMC; Jamestown (NY); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UPMC is seeking a Security Officer to safeguard patients, visitors, staff, and facilities. The 12‑hour shift from 6:00 a.m. to 6:00 p.m.

offers a 7/14 work pattern, with seven days off every two weeks for personal time. A $1,500 sign‑on bonus is available for qualified candidates, and you will maintain a visible security presence while delivering excellent customer service. You will monitor security, respond professionally to incidents, and coordinate with UPMC Police when required.

Qualifications

• Strong interpersonal and communication skills for diverse individuals.
• Ability to de‑escalate potentially combative situations.
• Commitment to integrity and confidentiality of information.
• Capable of working under pressure in emergencies.
• Background check required and ongoing credential maintenance.

Responsibilities

• Staff fixed posts to monitor ingress and egress to secured areas.
• Patrol hospitals, buildings, grounds to deter criminal activity.
• Provide exceptional customer service to patients, families, visitors and staff.
• Inspect parcels to prevent theft and ensure safety.
• Respond to problems, disputes and unusual circumstances.
• Monitor alarms and respond to incidents per protocol.
• Coordinate with UPMC Police or law enforcement when needed.
• Assist with traffic control and vehicle support.
• Conduct patient escorts and standby details.
• Operate vehicles in compliance with laws.
• Maintain required certifications and licensure.
• Complete mandatory training and reporting.

Skills

Interpersonal communication

De‑escalation

Customer service

Stress management

Professionalism

Education

High School diploma or equivalent

Security/military/criminal justice experience

Job description

Make a meaningful impact while enjoying a schedule that truly supports work‑life balance. As a Security Officer, you’ll play a critical role in keeping patients, visitors, staff, and UPMC facilities safe and secure—while working a 12‑hour shift from 6:00 a.m. to 6:00 p.m. that allows you to work just 7 days in a 14‑day pay period. That means 7 days off every two weeks, giving you extended time to recharge, focus on family, or pursue personal interests. In this role, you’ll maintain a visible security presence, respond to situations with professionalism and care, and deliver excellent customer service—all while being part of a team dedicated to safety, service, and community. This position is also eligible for a $1,500 sign‑on bonus for qualified candidates!

Responsibilities

• Staff fixed posts to monitor ingress and egress to secured areas
• Establish a uniformed security presence by patrolling UPMC hospitals, buildings, grounds, and associated areas to deter criminal activity
• Provide exceptional customer service to patients, families, visitors, and staff to promote a safe and secure environment
• Inspect incoming and outgoing parcels as necessary to prevent theft
• Respond to and help resolve problems, disputes, and unusual circumstances
• Monitor security, fire, and environmental alarms; respond to alarms and assist as necessary
• Contact UPMC Police Officers or other appropriate law enforcement when required
• Assist with traffic control and provide vehicle assistance as needed
• Conduct patient escorts and provide standby details
• Transport deceased individuals to the morgue and release bodies from the morgue in accordance with protocols
• Operate UPMC vehicles in compliance with all applicable state and local motor vehicle laws
• Maintain all required certifications and licensure
• Complete all mandatory training programs per departmental guidelines
• Report and document incidents, suspicious activities, and hazards using appropriate reporting tools

Education, Experience & Core Requirements

• High School diploma or equivalent preferred.
• Previous security, military, law enforcement, or criminal justice education or experience is preferred.
• High level of integrity and professionalism required for handling sensitive and confidential UPMC information.
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from all backgrounds and de‑escalate potentially combative situations.
• Demonstrated psychological fitness to manage stress and respond appropriately to potentially dangerous or high‑conflict situations.
• Ability to communicate effectively both verbally and in writing.
• Ability to work under pressure and maintain composure in emergency or crisis situations.
• All applicants will be subject to a thorough background investigation and criminal record check.
• Officers are required to wear a bullet‑resistant vest as part of job duties.

Physical & Fitness Requirements

• Must meet physical fitness standards necessary for the role, including full body movement, strength, and stamina sufficient to:
  • Respond to crisis interventions
  • Assist with medical emergencies
  • Perform continuous standing, walking, and other physical demands
• Must successfully pass the UPMC Physical Fitness Standard prior to hire.
• Must meet established audio (hearing) and visual standards.

Licensure, Certifications & Clearances

• New York State Security Guard License (Unarmed) required under Article 7A of the General Business Law.
• Federal Bureau of Investigation (FBI) Criminal History Record Clearance required every 60 months.
• Valid Driver’s License required.
• Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification required.
• Comprehensive Crisis Management Certification (CCMC) required.
• Successful completion of a required personality assessment prior to hire.

Required Credentials Summary

• New York Unarmed Security Guard License
• Valid Driver’s License
• BLS or CPR Certification
• Comprehensive Crisis Management (CCMC)
• UPMC Physical Fitness Standard Compliance

UPMC is an Equal Opportunity Employer/Disability/Veteran