Security Officer - MMC - Day Shift

Munson Healthcare; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Full benefits

Free wellness platform

Employee surveys and town hall

Job summary

Munson Healthcare in northern Michigan is seeking a Security Officer to promote a safe and secure environment for patients, visitors, and staff. You will monitor access points, patrol facilities, and respond to incidents with professionalism and composure.

Responsibilities include de-escalation, conflict resolution, and coordination with healthcare teams during emergencies. A strong customer-service mindset and ability to work a busy shift are essential.

Qualifications

• High school diploma or GED or 3 years of relevant work experience required.
• Valid Michigan driver’s license required.
• CPR and AED certification (infant and adult) required within 6 months of hire date.

Responsibilities

• Maintain a safe and secure environment for patients, visitors, employees and providers.
• Provide a security presence throughout the facility and deter harmful activity.
• Manage stressful situations with customer service, de-escalation, and restraints as a last resort.
• Assist patients and families, employees, and visitors with effective customer service.
• Monitor visitor traffic and patrol designated areas including parking lots; investigate and report incidents clearly and thoroughly.
• Monitor security systems such as access control, cameras, panic and burglar alarms.
• Respond to facility security issues and emergency codes.
• Follow clinical staff lead in violent situations and apply restraints safely with healthcare team.

Skills

Customer service

De-escalation

Interpersonal skills

Decision-making

Crisis management

Education

High school diploma or GED

3 years relevant work experience

Valid Michigan driver’s license

CPR and AED certification

Job description

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

Day in the Life

• The role of Security Officers at all Munson Healthcare facilities is to ensure a safe and secure environment for all patients, visitors, employees, and providers. Security Officers provide a security presence throughout the facility to maintain order, monitor activity to identify and report potential risks, prevent accidents and/or injuries and to deter harmful activity such as theft, vandalism, and violence. Security Officers contribute to maintaining a positive environment through consistent high quality customer service.
• Manage stressful situations using customer service skills, de-escalation strategies, and physical intervention as a last resort, with specialized training provided.
• Assist patients and their families, employees, and visitors. Provide effective customer service.
• Monitor visitor traffic and patrol designated areas, including parking lots. Investigate and report incidents clearly and thoroughly. Report unsafe situations or equipment.
• Monitor security systems (e.g., access control, security cameras, panic and burglar alarms).
• Respond to facility security issues and emergency codes. Prevent and respond to workplace violence. De-escalate potentially violent situations and assist with diverting negative behaviors.
• Follow clinical staff lead in violent situations and when applying restraints. Continuous awareness of the potential for criminal, civil, and terrorist activities.
• Lock-down procedures and operation of the automated locking system and manual requirements. Provide traffic control and crowd control for mass casualty influx situations.
• Supports decontamination procedures including set up of decontamination zones. Maintain patient confidentiality, dignity, and respect at all times.
• This position requires standing and patrolling for a minimum of 8 hours per shift. Security personnel are regularly required to ascend and descend multiple flights of stairs as part of their routine patrol and move departmental equipment such as barricades and fire extinguishers from one location to another. This position requires the ability to physically manage patients as a last resort, in alignment with Aegis training: applying benevolent holds and physical restraints safely with the healthcare team.

Qualifications

• High school diploma or GED OR 3 years of relevant work experience is required.
• Valid Michigan driver's license is required.
• CPR and AED Certification (infant and adult) is required within 6 months of hire date.
• Experience in a security or public safety related field such as law enforcement, military, fire service, campus, casino, or school security, EMS, or healthcare roles that require strong interpersonal and decision-making skills.

Additional Information

Day Shift - 6am - 6:30PM & Every other weekend

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.