Security Officer - MMC - Day Shift

Munson Healthcare Careers; Traverse City (MI); On-site; USD 31,000 - 46,000; Full time

Job summary

Munson Healthcare Careers in Traverse City is seeking a Security Officer to maintain a safe, welcoming environment for patients, visitors, employees and providers. You will patrol facilities, monitor access control and security systems, and respond to incidents with clear reporting and professional customer service.

The role requires standing for long shifts, de-escalation skills, physical intervention as a last resort with training provided, and readiness to follow lockdown and emergency

Qualifications

• High school diploma or GED or 3 years relevant work experience.
• Valid Michigan drivers license required.
• CPR and AED certification within 6 months of hire date.
• Experience in security/public safety fields with strong interpersonal skills.

Responsibilities

• Provide a security presence to maintain a safe environment for patients, visitors, employees and providers.
• Monitor visitor traffic, patrol designated areas, and report incidents clearly.
• Monitor security systems (access control, cameras, alarms) and respond to issues.
• De-escalate situations using customer service skills; physical intervention as last resort.
• Assist with lockdown procedures and emergency codes; follow safety protocols.

Skills

Customer service

De-escalation

Interpersonal skills

Decision making

Education

High school diploma or GED

CPR and AED Certification

Job description

Job Description

Day in the Life

• The role of Security Officers at all Munson Healthcare facilities is to ensure a safe and secure environment for all patients, visitors, employees, and providers. Security Officers provide a security presence throughout the facility to maintain order, monitor activity to identify and report potential risks, prevent accidents and/or injuries and to deter harmful activity such as theft, vandalism, and violence. Security Officers contribute to maintaining a positive environment through consistent high quality customer service.
• Manage stressful situations using customer service skills, de-escalation strategies, and physical intervention as a last resort, with specialized training provided.
• Assist patients and their families, employees, and visitors. Provide effective customer service.
• Monitor visitor traffic and patrol designated areas, including parking lots. Investigate and report incidents clearly and thoroughly. Report unsafe situations or equipment.
• Monitor security systems (access control, security cameras, panic and burglar alarms).
• Respond to facility security issues and emergency codes. Prevent and respond to workplace violence. De-escalate potentially violent situations and assist with diverting negative behaviors.
• Follow clinical staff lead in violent situations and when applying restraints. Continuous awareness of the potential for criminal, civil, and terrorist activities.
• Lock-down procedures and operation of the automated locking system and manual requirements. Provide traffic control and crowd control for mass casualty influx situations.
• Supports decontamination procedures including set up of decontamination zones. Maintain patient confidentiality, dignity, and respect at all times.
• This position requires standing and patrolling for a minimum of 8 hours per shift. Security personnel are regularly required to ascend and descend multiple flights of stairs as part of their routine patrol and move departmental equipment such as barricades and fire extinguishers from one location to another. This position requires the ability to physically manage patients as a last resort, in alignment with Aegis training: applying benevolent holds and physical restraints safely with the healthcare team.

Qualifications

• High school diploma or GED OR 3 years of relevant work experience is required.
• Valid Michigan driver's license is required.
• CPR and AED Certification (infant and adult) is required within 6 months of hire date.
• Experience in a security or public safety related field such as law enforcement, military, fire service, campus, casino, or school security, EMS, or healthcare roles that require strong interpersonal and decision‑making skills.

Additional Information

Day Shift - 6am - 6:30PM & Every other weekend

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.