Security Officer MC - Evenings

Mass General Brigham; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Hospital Security Officer for 40-hour evening shifts to enforce hospital regulations and provide a safe environment for patients, visitors, and staff. The role emphasizes strong customer service and vigilance while adhering to confidentiality.

Responsibilities include patrolling, identifying security risks, reporting incidents, coordinating with dispatch, and supporting emergency responses as needed. Training and cross-location duties may be required.

Qualifications

• Strong customer service and interpersonal skills. Ability to de-escalate tense situations.
• Ability to manage multiple tasks in dynamic environments.
• Excellent written and verbal communication for reporting and logs.

Responsibilities

• Patrols assigned areas to deter theft and maintain safety.
• Identify unsafe conditions and secured areas; report hazards.
• Investigates complaints and may detain suspects; assists in arrests if needed.
• Prepares accurate written reports and maintains logs.
• Operates security systems and dispatches personnel.
• Responds to medical emergencies and assists in restraint when authorized.
• Participates in committees and cross-trains at different locations.

Skills

Customer service

Interpersonal skills

Crisis management

De-escalation

Communication

Multitasking

Tools

Access control software

Database literacy

Radio communications

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary 40 hr evenings

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general direction from the Security Manager, Supervisor or designee, enforces Hospital regulations, provides a safe and secure environment for Hospital patients, visitors and employees by enforcing Hospital security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits extraordinarily strong customer service skills. Under the authority of a special state police license, responsible for the arrest of criminal suspects.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospsital property, patients, visitors and employees.
• Maintains strict confidentially at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing “state of the art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in diverse departmental committees, task forces and teams. These include but are not limited to “Customer Service,” “Crime Prevention Through Environmental Design,” “Systems Overview,” “Workplace Violence and Prevention,” “Infant and Child Protection,” “Community Policing,” “3Rs (Recruitment, Recognition, Retention),” “Marketing,” and “Training.”
• Cross trains in other locations beyond normally assigned workplace.
• Ensures all required training is up-to-date and maintains individual data base training records and reports errors to appropriate supervisor or manager.
• Maintains all hospital issued uniforms and equipment.
• Conducts a wide range of customer services.
• May have to work other shifts and/or locations as necessary.
• Other duties as necessary or assigned.

FISCAL RESPONSIBILITY: - Responsible for maintaining all hospital issued uniforms and equipment (including but not limited to vehicles, radios, computer equipment, cameras, etc.)

Qualifications SKILLS & COMPETENCIES REQUIRED:

• Strong interpersonal and communication and customer service skills. Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others. Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression. Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios. Works effectively both independently and in teams. Able to multitask. Strong problem solving skills. Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Customer service skills; accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Displays positive image, tact and diplomacy, active listener, articulate. Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. Professional orientation: attuned to current theory and practices to support performance; pursue personal growth and development Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills; typing and use of database software. Technology: use of access control and database software, communications equipment, and first aid equipment. Able to trouble shoot systems when necessary.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:

• Licenses: MA driver’s license or valid driver’s license from the state or commonwealth in which the employee resides required Special State Police license preferred
• Certifications:
  • - BLS, CPR and First Responder certification required within 120 days of hire
  • - MOAB certification required within 120 days of hire