Security Officer

Massachusetts General Hospital; Cambridge (MA); On-site; USD 31,684 - 45,460; Full time

Job summary

Mass General Brigham in Cambridge is expanding with the opening of the new Ragon Institute facility. The Security Officer ensures a safe environment, enforces policies, and delivers professional customer service to employees, patients, and visitors.

You will patrol, respond to incidents, coordinate resources, and maintain detailed reports while upholding confidentiality and a respectful, welcoming atmosphere.

Qualifications

• Bachelor's Degree in Criminal Justice preferred; experience cannot substitute for degree.
• Experience in hospital security is beneficial but not required.

Responsibilities

• Patrols assigned areas and identifies hazards to promote safety.
• Responds to security incidents and emergencies promptly and professionally.
• Investigates thefts and complaints by gathering information and interviewing involved individuals.
• Notifies law enforcement and detains suspects when appropriate and authorized.
• Prepares clear incident reports and maintains security logs.
• Maintains confidentiality and protects valuables in custody.
• Coordinates security resources and communicates with supervisors.

Skills

Communication

Customer service

Judgment under pressure

Documentation

Confidentiality

Teamwork

Rotating schedule

Education

Bachelor's Degree Criminal Justice preferred

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Full Time Days, Evenings or Nights

Join Our Team and Help Support the Future of Innovation

Mass General is expanding its presence in Cambridge with the opening of the new Ragon Institute facility, an exciting addition that will bring together leading researchers, clinicians, and innovators focused on advancing human health. As this new environment comes to life, our Security Officers will play an important role in helping create a safe, secure, and welcoming setting for employees, patients, visitors, and members of the community.

This is an exciting opportunity to join a team that will help support the security and safety needs of a dynamic, innovative environment while representing Mass General with professionalism, vigilance, and exceptional customer service. Security Officers serve as an essential part of the hospital community, helping protect people and property while responding to a wide range of safety and security needs.

About the Role

The Security Officer provides a safe and secure environment for patients, visitors, employees, and hospital property by enforcing established security policies and procedures, conducting patrols of assigned areas, identifying potential safety hazards, and responding to unusual or emergency situations in a timely and professional manner.

The ideal candidate demonstrates sound judgment, strong communication skills, professionalism, and a commitment to providing exceptional customer service. This position requires the ability to remain calm and effective in challenging situations while maintaining confidentiality and treating all individuals with dignity and respect.

Key Responsibilities

• Patrols assigned areas, with particular attention to locations where security or safety concerns have occurred, to promote a safe and secure environment.
• Identifies and reports unsafe conditions, security concerns, and improperly secured areas or property to help prevent theft, injuries, and damage involving patients, visitors, employees, and hospital property.
• Responds promptly and professionally to security incidents, complaints, unusual occurrences, and potential criminal activity.
• Investigates thefts, shortages, and complaints involving potential criminal misconduct by gathering information and interviewing individuals involved in specific incidents.
• Notifies appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detains suspicious individuals when appropriate and authorized.
• When applicable and authorized under the State Special Police license, makes arrests and participates in subsequent court proceedings as required.
• Prepares complete, accurate, and timely written reports and maintains detailed incident documentation and security logs.
• Keeps supervisors informed of significant incidents, security concerns, and other situations requiring attention or follow-up.
• Maintains accountability for valuables, property, and evidence placed in the officer's custody, ensuring proper safekeeping and documentation.
• Operates as a dispatcher using integrated, state-of-the-art security systems to coordinate personnel responses to security incidents, requests for assistance, and emergency situations.
• Responds to calls for assistance and coordinates appropriate security resources while maintaining accurate documentation.
• Assists with workplace violence and domestic violence response efforts, as appropriate.
• Responds to medical emergencies and other urgent situations, providing assistance within the scope of training and authorization.
• When authorized and appropriately trained, assists with the restraint of patients in accordance with hospital policies and procedures.
• Supports the protection of dignitaries and other individuals requiring enhanced security measures.
• Assists with the control and direction of pedestrian and vehicular traffic as needed.
• Maintains strict confidentiality and safeguards sensitive information at all times.
• Demonstrates excellent customer service and fosters a professional, respectful, and welcoming environment for patients, visitors, employees, and colleagues.
• May voluntarily participate in departmental committees, task forces, teams, and other initiatives that support safety, security, and operational excellence.
• Performs other related duties and responsibilities as assigned.

What You'll Bring

• Strong interpersonal and communication skills with the ability to interact professionally with a diverse population.
• Excellent customer service skills and a commitment to creating a positive experience for patients, visitors, and employees.
• Ability to exercise sound judgment, maintain composure, and respond appropriately in stressful or rapidly changing situations.
• Strong observation, problem-solving, and documentation skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to work independently and as part of a collaborative security team.
• Ability to work a rotating schedule, including days, evenings, nights, weekends, and holidays as required.

Qualifications

Education

Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License]

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Remote Type

Onsite

Work Location

600 Main Street

Pay Range

$23.34 - $33.37/Hourly

Grade

5At Mass General Brigham

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.