Security Officer - Maryland

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 60,000 - 80,000; Part time

Job summary

Live! Casino & Hotel Maryland is seeking a Security Officer to ensure the safety of guests and staff. The role includes greeting guests, monitoring entries, and handling emergencies in a vibrant casino environment. Join a dynamic team committed to outstanding customer service and career growth opportunities with competitive pay.

Benefits

Comprehensive group health benefits

Free Basic Life Insurance

Generous retirement savings options

Paid Time Off

Tuition Reimbursement

Annual Merit Based Pay Increases

Discretionary Performance Bonuses

Free food and discounted meals

Qualifications

• Zero (0) to two (2) years’ experience in security with a focus on guest service is preferred.
• Valid driver's license required.
• Must initiate the Guard Card process within 60 days of employment.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check ID cards of guests entering the casino and ensure they meet age requirements.
• Respond to medical or fire emergencies, and handle guest disputes.

Skills

Attention to detail

Customer service

De-escalation skills

Ability to multitask

Ability to perform duties under frequent time pressure

Education

High school diploma or GED equivalent

Job description

1 week ago Be among the first 25 applicants

• This position requires you to have open avalibility
• Compensation: $19.00 per hour
  
  

Min Compensation

USD $19.00/Hr.

Max Compensation

USD $19.00/Hr.

Overview

• This position requires you to have open avalibility
• Compensation: $19.00 per hour
  
  

Why We Need Your Talents

Are you alert, attentive and pay attention to detail?

I f you’re a vigilant, hard worker, with lots of energy, this role is for you!

Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, providing excellent customer service to guests while being a key source of information. No event takes place on property without security so there will be plenty of opportunities for overtime. There are opportunities for growth no matter your level of experience. Our security department frequently promotes within; therefore this role is an excellent building block for your career at Live!

Responsibilities

Where You'll Make an Impact:

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Be able to explain the rules, regulations, and code of conduct for the casino and hotels
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury when applicable
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members
  
  

Skills to Help You to Succeed!

• Ability to read/write memos and reports.
• Ability to answer telephones in a professional manner.
• Ability to multitask.
• De-escalation skills.
• Ability to demonstrate empathy to patrons.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day-to-day activities and during an emergency.
  
  

Qualifications

Must-Haves:

• Education: High school diploma or GED equivalent is preferred.
• Experience: Zero (0) to two (2) years’ experience in security with a focus on guest service is preferred.
• License: Must be able to comply with all state gaming regulations, which may include obtaining a license
• Must initiate the Guard Card process within 60 days of employment
  
  

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to lift up to 50 lbs.
  
  

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts
  

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Gambling Facilities and Casinos

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