Security Officer Lobby Concierge

Allied Universal; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401k plans

Flexible schedules

Ongoing paid training

Employee discounts

Job summary

Allied Universal is seeking a Security Officer Lobby Concierge to greet employees, visitors and vendors in the main lobby, representing the company brand with a professional demeanor. The role emphasizes exceptional customer service and adherence to site policies.

You will support quick response to employee, security and facilities needs while using the Visitor Management System to ensure a smooth check-in process and a positive first impression of the client experience.

Qualifications

• High school diploma or equivalent or 5 years verifiable security experience.
• Professional customer service and concierge experience required.
• Ability to communicate effectively in Korean (preferred).

Responsibilities

• Provide customer service to clients by carrying out safety and security procedures and site policies.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the business and perimeter.
• Welcome employees, visitors, and guests to campus.
• Effectively utilize the Visitor Management System (VMS) for smooth check-in.
• Provide excellent customer service and engage with each individual.

Skills

Customer service

Concierge experience

Security experience 1+ year

Korean language (preferred)

Education

High school diploma or equivalent

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Lobby Concierge, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Lobby Concierge will greet employees, visitors, vendors, and represent the company brand to all those who pass through the main lobby of the building. The successful candidate must possess a professional demeanor, the ability to balance a myriad of daily tasks, and display superior communication abilities. In addition, this position involves support for quick and effective response to Employee, security, facilities, and other related service needs.

Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
• Welcome employees, visitors, and guests to campus
• Effectively utilize the Visitor Management System (VMS) to ensure a smooth check-in process
• Provides excellent customer service, actively engage with each individual

Minimum Requirements:

• Ability to communicate effectively in Korean, both verbally and in writing is preffered
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. *A valid driver’s license will be required for driving positions only
• One year or more of security experience
• Professional customer service and concierge experience
• Conservative and professional presentation
• Work history must include demonstration of:
  • Ability to interact cordially and communicate with the public
  • Ability to work effectively under high stress situations
  • Attention to detail and ability to prioritize and multitask
  • Contributing positively as part of a team, helping out with various tasks

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices