Security Officer - Lobby, at Camden Yards Warehouse

Maryland Stadium Authority; Baltimore (MD); On-site; USD 38,000 - 47,000; Full time

Job summary

Maryland Stadium Authority is seeking a Lobby Security Officer for the Warehouse at Camden Yards in Baltimore. You will manage visitor check-in, verify credentials, control building access and coordinate with sponsors and security staff.

The role emphasizes exemplary customer service, clear communication, and vigilant monitoring of access points, cameras and life-safety systems. Regular hours are weekdays, with potential overtime to ensure safety and smooth operations.

Qualifications

• General security practices knowledge.
• Situational awareness for dynamic environments.
• Interpersonal and customer service skills.
• Ability to meet performance standards and punctuality.
• Able to work independently and in a team.
• Strong reading and writing abilities.

Responsibilities

• Monitor access control and camera surveillance.
• Enforce visitor screening and badge checks.
• Maintain security logs and incident reports.
• Assist employees, visitors, and contractors entry/exit.
• Respond to alarms and coordinate with responders.

Skills

General security

Situational awareness

Interpersonal skills

Customer service

Punctuality

Teamwork

Reading & writing

Education

High School diploma or GED

Job description

NATURE OF WORK

This position is responsible for performing duties as a Lobby Security Officer at the Warehouse at Camden Yards. The hours of operation are Monday through Friday, 7:00am - 6:00pm. Candidates will be expected to provide unparalleled security services while exhibiting exceptional customer service and communication skills. Key duties for this position include visitor management operations including electronic check-in of visitors and making contact with the appropriate sponsor by radio, telephone, email or in person, and controlling building access by verifying employee identification and enforcing visitor screening procedures.

EXAMPLES OF WORK

(The duties listed below are intended as illustrations of various types of work that may be performed. The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Monitoring access control, camera surveillance and building life safety systems.
• Observing and reporting suspicious activity.
• Enforce compliance with security policies and procedures related to building access and delivery procedures, including access control measures, identification checks, and visitor and vehicle screening protocols.
• Utilizing a computer, tablet or other mobile devices to maintain daily security logs, record visitor access to the building and completing incident reports.
• Responding to all emergency situations and coordinating with first responders.
• Conducting surveillance of property and personnel in the interests of public safety through the effective utilization of staff resources and technical adjuncts.
• control and building life safety systems, to detect and respond to emergencies, hazards, threats or security breaches in real-time.
• Maintain situational awareness by monitoring multiple communication channels, such as radios, phones, and computer systems, to coordinate responses to security incidents and emergencies.
• Respond promptly to alarms, disturbances, or other incidents by assessing the situation, determining the appropriate level of response, and coordinating with onsite security personnel or external authorities, as needed.
• Conduct thorough investigations into security incidents or breaches, including gathering evidence, interviewing witnesses, and collaborating with law enforcement agencies if necessary, to identify perpetrators and prevent future occurrences.
• Provide support and assistance to employees, visitors, and contractors entering or exiting the facility, including verifying credentials, issuing access badges, assigning facility keys and access, and enforcing security procedures.
• Participate in training exercises and drills to practice emergency response procedures, improve teamwork and communication skills, and ensure readiness to handle crisis situations effectively.
• Collaborate with other security personnel, facility management, and external stakeholders to develop and implement security strategies, risk assessments, and contingency plans to mitigate potential threats and enhance overall security posture.
• Performs other duties and functions appropriate to the position as assigned and required by the security management team.

KNOWLEDGE, SKILLS AND ABILITIES

(The following generally describes the knowledge, skills, and abilities that are required to enter the job or to be learned within a short period of time in order to successfully perform the assigned tasks).

• Basic knowledge of general security practices and procedures.
• Basic knowledge of office equipment and computer software.
• Possess situational awareness skills.
• Possess high ethical standards and high level of interpersonal skills to handle sensitive and confidential situations.
• Customer service skills.
• Ability to meet performance standards including attendance and punctuality.
• Ability to conform to shifting priorities, demands, and timelines.
• Ability to work both independently and in a team-oriented environment.
• Ability to learn, read and write.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to express self clearly and concisely, orally and in writing.

Key competencies

critical thinking and problem solving skills, adaptability, communication skills and teamwork.

GENERAL REQUIREMENTS

(Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying.)

• Specific educational and experience requirements are set by this agency based on the essential job functions assigned to the position.
• Any combination of education and experience that would likely provide the knowledge, skills, abilities, and key competencies necessary to successfully secure the complex is qualifying.
• Must successfully pass background screening, including criminal record checks (local, state and federal).
• Possess a valid driver's license.

MINIMUM QUALIFICATIONS

• Education: High School diploma or GED certification.
• Experience: Two years of lobby security experience within the past 3 years.

REQUIRED JOB SKILLS ASSESSMENTS

In our commitment to hire, develop, and retain a highly skilled team, all applicants may be required to complete assessments of job-related skills as a condition of employment.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

(The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions).

Environment

Work may be performed in a standard office. The noise level of the work environment is usually moderate but may be occasionally loud due to alarms, equipment noise, etc. Employee may be required to work overtime hours including evenings and weekends.

Physical

Primary functions require sufficient physical ability and mobility to work in an office setting; to walk, stand, or sit for prolonged periods of time; to lift up to 15lbs, to operate office equipment requiring repetitive hand movement and fine coordination including the use of computer keyboards; to operate a vehicle to travel to various locations; to operate and use specialized equipment; and to verbally communicate to exchange information. Work may also involve climbing ladders.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator license valid in the State of Maryland.