Security Officer - Level III - Dollywood Theme Park - Full-Time Seasonal

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

Dollywood Theme Park is hiring a Security Officer (Level III) for on-site, full-time seasonal work. The role focuses on protecting people and property, enforcing security procedures, and maintaining a safe, welcoming park environment. Requires Tennessee certification, 1+ year experience, and background checks.

Competitive hourly pay and family-friendly culture emphasized. The position involves patrols, cash/host transport assistance, incident response, and collaboration with safety teams to

Qualifications

• At least one year of experience in a similar role; prior law enforcement or security experience is preferred
• Must meet qualifications to be certified as a Security Officer by the State of Tennessee
• Must be at least 21 years old
• First Aid and CPR certification required or obtainable promptly
• Must pass background screening including criminal history, credit check, and motor vehicle record
• Must have a valid driver’s license and acceptable driving record
• Able to operate company vehicles safely and abide by safety policies

Responsibilities

• Assist with animal control and monitoring during shift.
• Assist guests and hosts with vehicle problems.
• Assist in transport and escorting of host transporting company funds
• Support Safety-First Aid Department as assigned
• Assist with fire and flood prevention
• Control park access at entrances and monitor traffic flow
• Patrol buildings and guest/host parking areas
• Provide security and crowd control to ensure a safe, friendly environment
• Respond to incidents (unruly guests, shoplifting, theft) and lost guest calls
• Provide dignitary protection services as needed
• Maintain security systems and park alarms

Skills

Customer service

Communication

Problem solving

Teamwork

Discretion

Physical fitness

Education

High school diploma or equivalent

Tennessee Security Officer certification/qualification

Job description

Security Officer - Level III - Dollywood Theme Park - Full-Time Seasonal

Job Category: Safety & Security

Requisition Number: SECUR010594

• Posted : August 12, 2026
• Full-Time
• On-site
• Rate : $18 USD per hour

Locations

Showing 1 location

Description

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Security Officer (Level III) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Security Officer (Level III) will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Security Officer III exists to protect people and property, maintain a peaceful, fun filled and safe atmosphere, and enforce Security procedures at Dollywood's Splash Country while Creating Memories Worth Repeating for our guests.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assistwith wild animal control and monitoring during shift, abiding by Safety policies andprocedures
• Assist Guests and Hosts with vehicle problems
• Assistin transportand escorting of Host transportingcompany funds
• Assist the Safety-First Aid Department as assigned
• Assistwith fire and flood prevention
• Must reflect Dollywood’s image by beinggenuinely friendly and caring by taking pride in work
• Assistwith controllingand directingtraffic flow for Hosts and Guests on company property
• Control parkaccess at Host and service entrances
• Crowd control
• Assist Guests with directions and general information
• Participate in parking control procedures, monitoring Host vehicles and issuing citations for inappropriately parked vehicles
• MonitorSecurity systems includingFire Suppressionand Park alarm systems
• Patrol buildings
• PatrolGuest and Host parking lots
• ProvideDignitary Protection Services for visiting celebrities
• Respond to calls for serviceregardingunruly Guests/Hosts
• Respond to calls for service,i.e.,shoplifting,burglaryand theft
• Assistwith lost Guest calls, working to reunite separated parties
• Take possession of lost property and returning same to Lost & Found

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Ableto cope with situations firmly, courteously, tactfully, and with respectforthe rights of others.
• At least one year of experience working successfully in a similar role.Preference will be given to candidates with prior Law Enforcement or Security related experience
• Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Servicesas prescribed bythe Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
• Must be at least twenty-one (21) years of age
• Ability to develop skill in the use and care of firearms
• First Aid and C.P.R. certification required or ability to obtain a certificationin a timely manner
• Must be willing and able to pass First Responder Course and apply material when needed
• Must be able to meet the same requirements as a police officer for the State of Tennessee:
• Must havehighschool diploma or equivalent.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, creditcheckand motor vehicle record check
• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances.
• Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
• Must have fingerprints on file with the Tennessee Bureau of Investigation
• Must pass a physical examination by a licensed physician
• Must have good moral character asdeterminedby a thorough investigation conducted by the employing agency; and/or the POST Commission
• Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation
• Basic computer skills with working knowledge of Microsoft Applications
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, creditcheckand motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must display and live out Servant Qualities bybeing:patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply and divide with accuracy
• Able to work comfortably at heights up to 60 ftutilizingapproved safety equipment, abiding by safety policies and procedures
• Able toabide by Company’s drug and alcohol-free workplace policies
• Able to pass a pre-hire drug screen and random or for cause drug screens as directed by the Company

Physical and Cognitive Requirements

• Lifting and Carrying: Position mayrequireoccasional to frequent lifting of up to100lbsabiding by safety guidelines for lifting methods
• Mobility: Position may require intermittent toprolongedsitting,standingand/or walking for duration of shift, up to 16 hours. Employees may alsobe requiredto travel to various areas on property which may include changes in terrain,stairsand uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectively using approved methods
• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.