SECURITY OFFICER LEAD

Arizona Department of Health Services; Phoenix (AZ); On-site; USD 55,655,000 - 61,992,000; Full time

Benefits offered by this job

ADHS Student Loan Assistance Program

Flexible hours

Job summary

Arizona Department of Health Services in Phoenix seeks a Security Officer Lead to supervise Security Officer I staff, provide training, and act as Specialist-in-Charge when needed. The role focuses on safety, post coverage, and responding to emergencies while supporting hospital operations.

Ideal candidates will have strong leadership, emergency response experience, and excellent communication skills to maintain a secure environment for patients and staff across shifts.

Qualifications

• Knowledge of federal and state safety and security laws.
• Ability to lead and supervise security staff.
• Experience with emergency response and hospital codes.
• Strong oral and written communication skills.
• Experience in training staff and developing guidelines.

Responsibilities

• Trains Security staff one-on-one, ensuring post safety and compliance.
• Supervises Security Officer I staff and assists in interviews and staffing.
• Communicates with hospital staff and management; supports a therapeutic environment.
• Prepares administrative guidelines and resolves staff-related issues.
• Serves as Shift Commander in absence of supervisor; ensures shift coverage.

Skills

Knowledge of safety and security laws

Leadership and supervision

Emergency response

Communication skills

Staff training

Job description

SECURITY OFFICER LEAD

DEPT OF HEALTH SERVICES The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Job Location

501 N. 24th Street, Phoenix, AZ 85008

Posting Details

Salary: $20.4838 Grade: 17

Job Summary

Under the general supervision of a Security Shift Commander (SO3), will provide daily on-on-one training and mentoring for Security Officer 1's staff in the performance of their duties, posts and required response to various codes, drills and other emergencies, building/mall safety inspections and customer service, as staffing allows. Will provide initial on-the-job training to all shift new hires in how to perform tasks that will become part of their everyday work routine. The Security Officer II (Security Lead Officer) shall be the direct supervisor of their assigned Security Officer I staff. Position will also serve as Specialist-in-Charge of Security in absence of on-duty supervisor, ensuring department safety and service posts, and the on-duty Operator/Dispatch position are maintained during shift, and handle other duties as required. As the Security Lead, will assist supervisors in: shift briefings; listening and guiding staff, problem-solving and resolving conflict as appropriate. Will make personnel recommendations to supervisor. May be part of interview panels. Performs related work as required.

Job Duties

• Trains Security staff in a one-on-one status in duties related to the safety and security of ASH and ACPTC; ensures staff competency in performing required duties at assigned posts (10), including responding to all hospital emergencies and Codes as required, and daily departmental functions.
• Performs duties of Security Lead as required, supervising the assigned Security I Officers. Is aware of rules and regulations, policies, procedures and protocols to help Security staff ensure their understanding and compliance.
• Interacts with hospital staff, patients and residents, writes and submits appropriate related reports as necessary, confers with supervisor as appropriate management teams; advocates that Security staff assist Nursing and the hospital in maintaining a therapeutic environment for patients/residents, and in supporting the safety of staff and patients alike.
• Assists supervisors in preparing related administrative guidelines, protocols and duty station procedures; assists in helping to resolve employee, patient, resident or visitor relationships; assists in problem solving and decision making.
• Position will also serve as Shift Commander in absence of on-duty Supervisor III, ensuring department safety and service posts, and the on-duty Operator/Dispatch position are maintained during shift, and handle other duties as required.
• Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge, Skills & Abilities (KSAs)

Knowledge Of:

• Federal and state laws and due process as it relates to safety and security of the hospital campus.
• Proper methods and circumstances requiring use of force; proper use of metal, leather, and cloth restraints.
• Proper methods to be used when transporting patients.
• Hospital rules, regulations and procedures as it relates to the safety and security of the campus, order, discipline of staff and mental health and/or behavioral health patients.
• Methods and techniques and practices of operating two-way radios, security cameras, security devices, electronic doors, electronic sound equipment, telephone system and intercom system.
• Evacuation procedures including the use of fire extinguishers, sprinklers, test valves and their operation.
• Report writing.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skills In:

• Applying and interpreting safety and security, custody, and consequence measures.
• Using self-defense and use of restraints and other defense control devices.
• Basic first aid and CPR.
• Oral and written communication.
• Establishing and maintaining effective working relationships with other staff, patients/residents, visitors, and local law enforcement agencies.
• Drive State vehicles and ability to recognize and report safety hazards.
• Hospital emergency response techniques.
• Supervisory abilities and leadership; resolving problems and motivating and encouraging staff towards success in the work place.
• Establishing and maintaining work relationships with other sections within the hospital, contractors, and the public.

Ability To:

• Strength and ability to deal with physical situations involving patient care.
• Lead staff and influence others.
• Maintain interpersonal relationships with patients/residents, staff, and other law enforcement personnel and visitors.
• Maintain a calm and even temperament during stressful conditions.
• Speak and write effectively.
• Interpret agency rules and regulations, policies and procedures in maintaining a safe and secure campus.
• Respond to any campus emergencies.
• Apply appropriate restraint techniques.
• Use a portable two-way radio to communicate.
• Perform physical duties such as lifting and carrying.
• Evaluate departmental demands and to respond with the appropriate support and action.
• Resolve related administrative and operational problems referred by subordinates or other hospital staff.
• Coordinate the flow of work between each shift and the daily structured and changing demands of the hospital.
• Provide job related training to new and existing staff.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s)

At least two years of progressive responsibility in a security and/or safety setting, preferably in a mental health care facility or in hospital/institutional security, or law enforcement work experience.

Pre-Employment Requirements

• Driver’s License
• Must be able to obtain and maintain CPR and NVCI certification.
• Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program
• Paid Parental Leave program
• Other benefits as provided by The State of Arizona

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Contact Us

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.