Security Officer II -Midtown Command Center

The Durst Organization; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

The Durst Organization is seeking a Security Officer II for the Midtown Security Command Center in New York, NY. The role focuses on monitoring and operating security and life-safety systems, serving as the central point of communication during routine operations and emergencies.

Responsibilities include managing alarms, dispatching personnel and responders, maintaining logs, and supporting incident responses while upholding confidentiality and security procedures across the portfolio.

Qualifications

• Experience in security, command center, dispatch, or emergency ops preferred.
• Strong communication, observation, and decision-making skills.
• Ability to work independently and as part of a team.
• Must be able to work nights, weekends, holidays and overtime.

Responsibilities

• Monitor CCTV, access control, fire/life-safety, intrusion, intercom, and other security systems.
• Dispatch Security Officers, building personnel, and responders as needed.
• Maintain logs, records, and incident reports of significant events and responses.
• Review surveillance footage and preserve security information as directed.
• Operate Command Center equipment per procedures.
• Assist with emergency response, evacuation, and life-safety procedures.

Skills

CCTV monitoring

Access control

Life-safety systems

Emergency response

Communication

Documentation

Team collaboration

Licensing & AED/First Aid

Education

High school diploma or equivalent

Tools

Security software

Job description

Security Officer II -Midtown Command Center

New York - Midtown

Durst Profile:

Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

Overview: The Durst Organization is seeking (9) Security Officer II - at our Midtown Security Command Center.

JOB SUMMARY:

Reporting to a Senior Security Manager, the Security Officer II - Command Center Operator is responsible for monitoring and operating the property’s security and life-safety systems from the Command Center. The position serves as a central point of communication during routine operations, emergencies, and security incidents and is responsible for promptly identifying, documenting, and communicating alarms, incidents, and other conditions requiring attention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor CCTV, access control, fire/life-safety, intrusion, intercom, and other security systems.
• Manage security and life-safety alarms in accordance with established procedures
• Dispatch Security Officers, building personnel, emergency responders, and other appropriate resources, as needed or directed by executive staff.
• Monitor building conditions and security activity and promptly elevate unusual or emergency situations to the Command Center Supervisor and appropriate management personnel.
• Maintain continuous communication with field personnel and provide operational support during incidents and emergencies.
• Monitor and control access to designated areas through security and access-control systems.
• Maintain accurate logs, records, and incident reports documenting significant events, alarms, and responses.
• Review and preserve surveillance footage and other security information as directed.
• Operate Command Center equipment and systems in accordance with established procedures.
• Assist with emergency response, evacuation, and other life-safety procedures within the portfolio.
• Conduct routine system checks and report equipment malfunctions or deficiencies.
• Maintain confidentiality of security systems, building information, surveillance footage, and other sensitive information.
• Perform other duties as assigned by the Command Center Supervisor or executive staff.

QUALIFICATIONS AND CERTIFICATIONS

• High school diploma or equivalent preferred.
• Prior security, command center, dispatch, or emergency operations experience preferred.
• Strong communication, observation, and decision-making skills.
• Ability to remain calm and exercise sound judgment during emergencies.
• Proficiency with computer-based security, surveillance, access control and life-safety systems.
• Ability to accurately document incidents and communicate information clearly and professionally.
• Must be able to work independently and effectively as part of a team.
• Must be available to work assigned shifts, including nights, weekends, holidays, and overtime as required.
• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers including but not limited to:
  • Current New York State Security Guard License required
  • Current AED/CPR/First Aid Certification
• Working knowledge of camera surveillance access control and building systems
• Must have a technical aptitude and willingness to learn how to perform security x-ray and screening procedure and use required equipment
• Must be able to read, comprehend and comply with regulations, correspondence as well as complete forms and reports as required;
• Should have prior knowledge of or willing to learn security related software applications
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned account.
• Possess good oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
• Ability to troubleshoot and elevate discrepancies for resolution.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of this job, employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must occasionally lift and move up to 10lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment is usually moderate

EEOC

Equal Opportunity Employer and Affiative Action Employer for Protected Veterans and Individuals with Disabilities.

The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment - Notice of Rights (EEO is the Law).

We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications.