Security Officer II (Full time Day, 1st or 2nd Shift)

Museum of Fine Arts, Boston; Boston (MA); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Medical and Dental Insurance

MBTA discount

Museum discounts for you and guests

Free continuing education courses

Job summary

The Museum of Fine Arts, Boston is seeking Security Officers to protect the collection and ensure an inclusive visitor experience for all guests. You will patrol galleries, controlled areas and exterior doors, supporting crowd management during events while maintaining clear communication with the Command Center and following security protocols.

Ideal candidates bring strong customer service and interpersonal skills, with multilingual abilities considered a plus and prior security experience

Qualifications

• Must have strong customer service and interpersonal skills.
• Multilingual skills a plus.
• Prior security experience is preferred.

Responsibilities

• Provide superior customer service to visitors, staff and volunteers.
• Perform routine patrols of galleries, exterior doors, laboratories and secure areas.
• Assist with crowd control during highly attended exhibitions and events.
• Report safety hazards or incidents to the Command Center and follow security protocols.
• Maintain awareness and confidentiality; demonstrate sound judgment in conflicts.

Skills

Customer service

Interpersonal skills

Multilingual skills

Job description

Overview

The Museum of Fine Arts, Boston, is seeking Security Officers to join their team to assist in protecting the Museum’s collections and creating an inclusive visitor experience where all visitors are welcome and feel that they belong. As one of the world’s renowned art museums, the MFA boasts a collection that spans nearly all cultures and time periods—ranging from the art of ancient Egypt to French Impressionism to Contemporary. There’s art and so much more to interest people from all walks of life. The Museum is a lively social destination that offers concerts, films, and lectures while also serving as an important community and educational resource for schools and families.

Typical Duties (including but not limited to)

The MFA is committed to building a culturally diverse and inclusive work environment and strongly encourages a diverse application pool that reflects our commitment. For more information and how to apply, please refer to the MFA application portal.

• Provide superior customer service to visitors, staff and volunteers throughout the Museum.
• Perform routine patrols of assigned areas, including galleries, exterior doors, laboratories, secure areas, and other museum facilities.
• Assist with crowd control management during highly attended exhibitions and events.
• Maintain regular communication with the Command Center, report any security concerns, safety hazards or unusual incidents, and ensure compliance with security protocols.
• Possess critical skills such as excellent verbal and written communication, keen observational abilities to identify potential security risks, and the capacity to handle high‑stress situations effectively.
• Be reliable, able to work independently with minimal supervision, and demonstrate sound judgment in resolving conflicts.
• Have familiarity with security equipment and basic computer skills, a strong attention to detail, and the ability to maintain confidentiality.

Requirements

• Must have strong customer service and interpersonal skills. Ability to clearly communicate with Museum staff and visitors.
• Flexibility to work outside of the regular schedule to support special Museum programming and other security coverage needs.
• Physical requirements include physical stamina for extended walking and standing, as well as the ability to navigate multiple floors, stairs, and varying climate conditions.
• Qualified applicants will possess basic computer user skills and have some familiarity with security equipment.
• Multilingual skills and prior security experience are a plus.

Shift Information

Full‑Time, 40 Hours per Week.

Schedules

Full‑Time, 40 hours per week (2nd Shift): Monday through Friday; 3:20 pm – 12:00 am.

Compensation

Starting wage: $21.33 per hour (not including shift differential for 1st shift, weekend shift, 2nd shift and 3rd shift).

Benefits

Medical and Dental Insurance (Full‑Time); MBTA discount of up to 50%; Museum discounts, including free admission for you and guests; free continuing education courses at SMFA at Tufts University for eligible employees; wellness programs; health and fitness discounts; pet insurance; comprehensive EAP program; credit union; vision insurance; generous vacation, holiday, and sick time; Health and Dependent Care Flexible Spending Account; participation in Museum’s 403(b) matching retirement savings plan; among many others.

Union

This position is a member of the MFA Independent Security Union.

EEO Statement

The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.