Security Officer I

Caesars Entertainment; Pompano Beach (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

Caesars Entertainment in Pompano Beach is seeking a Security Officer to maintain a safe and secure environment for guests, team members, and assets. You will promote Family Style Service through positive actions and attitude.

Responsibilities include handling high-volume guest interactions, building guest relations, guarding restricted areas, responding to incidents, and ensuring safety and cleanliness across the casino floor. Flexibility for late nights, weekends, and holidays is required.

Qualifications

• Ability to interact with guests in a professional, courteous manner
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, high-volume environment

Responsibilities

• Deal with high-volume customer interactions and maintain an outgoing, upbeat demeanor
• Build guest relations by making guests feel welcome and comfortable
• Provide superior guest service and handle difficult guest situations professionally
• Assist in transporting money and chips
• Control access to restricted areas
• Respond to incidents and write reports
• Monitor guest and team member passage in and out of casino
• Check for and report safety hazards
• Answer calls promptly and professionally
• Participate in routine drills as assigned
• Know casino events and promotions and assist as needed
• Keep work area clean and orderly
• Adhere to company policies and empower others to do the same
• Handle routine complaints and resolve issues while maintaining guest relationships
• Maintain a flexible schedule including late nights, weekends, and holidays
• Assist in keeping the casino spotless by picking up items left by guests
• Perform other duties as assigned by management

Job description

JOB DESCRIPTION

Maintain a safe and secure environment for all guests, team members, and company assets. Promote Family Style Service culture through actions and positive attitude.

Job Summary

Maintain a safe and secure environment for all guests, team members, and company assets. Promote Family Style Service culture through actions and positive attitude.

How You Will Create The Extraordinary

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Assist in transporting money and chips.
• Control access to restricted areas.
• Respond promptly and appropriately to customer and team member incidents and accidents. Write reports.
• Monitor customer and team member passage in and out of casino.
• Check for and reporting safety hazards.
• Answer all calls promptly and professionally.
• Participate in routine drills as assigned.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Responsibilities

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 250 pounds
• Ability to lift and carry objects up to 50 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period must be able to complete a clean bold as above