Security Officer I

City and County of Denver; Denver (CO); On-site; Full time

Job summary

The Denver Public Library is seeking a Security Officer for the Virginia Village Branch to ensure a safe environment for library users. The role requires strong customer service skills and the ability to handle diverse situations effectively. Training will be provided in various safety protocols, including First Aid and CPR. Ideal candidates will have a commitment to community service and experience in security or safety issues.

Qualifications

• One year of experience working with security or loss prevention preferred.
• Ability to obtain unarmed security guard license.

Responsibilities

• Maintain a safe and secure environment for customers and staff.
• Provide customer service and de-escalate situations.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Cultural Sensitivity

Communication

Education

High School Diploma or GED

Tools

Workplace Technology

Job description

The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver's most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.

About Our Branch

Serving Virginia Village, Virginia Vale, Cook Park, Glendale and more, Virginia Village Branch Library is in an accessible location close to the thriving business community that borders Colorado Boulevard with its densely populated highrises and businesses. It is also adjacent to neighborhoods that offer relatively inexpensive living considering their proximity to downtown. We are a convenient neighborhood drop off and pick up location and get much business as our customers traverse the city from work to home. We are committed to serving our community whether it is through our very popular programs for young children and families like storytime or through the reference, advisory, and outreach services that we offer. We actively welcome all to our library and are committed to serving our community.

DPL is hiring a Security Officer to work at Virginia Village Branch Library to help create positive experiences for library customers by maintaining a safe and secure environment for customers and staff. You'll receive on the job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training. We provide uniforms and training to all of our officers to ensure they are well equipped for all situations.

Our ideal candidate has :

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.
• Knowledge of safety and security in a public setting.
• Knowledge of emergency procedures, safety hazards and how to delegate to a team.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
• Ability to thrive working in a diverse environment with constant public contact.
• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, substance abuse, and unhoused populations.
• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
• Skill in de-escalation and positive communication.
• Ability to complete concise and grammatically correct reports.
• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
• Ability to successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training.
• Ability to obtain an unarmed security guard license issued by the City and County of Denver.
• Experience with Trauma Informed Care or Mental Health First Aid preferred.
• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
• One year of experience working with security or loss prevention preferred.
• A second language, particularly Spanish, is preferred.
• Available to work evening or weekend shifts.
• Flexible to work at any DPL branch.

MINIMUM QUALIFICATIONS :

• Education requirement : Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement : One (1) year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.
• Education / Experience Equivalency : Additional appropriate education may be substituted for the minimum experience requirement.
• License / Certifications : By position, requires a valid Driver's License at the time of application.
• Requires possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment.
• Able to obtain first aid and CPR certification by the American Red Cross within 60 days of hire
• Licenses and certifications must be kept current as a condition of employment.

Please submit an application at your earliest convenience in order to be considered for this role.

About Everything Else

Job Profile

LN1926 Security Officer I

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

18.81 - $23.51

Starting Pay

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and / or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [emailprotected] with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.