Security Officer I

Rivers Casino; City of Schenectady (NY); On-site; Full time

Job summary

An established industry player is seeking a dedicated Security Officer to ensure the safety and security of guests and assets at the casino. In this role, you will patrol the premises, prevent underage gambling, and respond to incidents while providing outstanding guest service. You will be part of a team that values respect, professionalism, and a positive atmosphere. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact guest experiences. If you have a passion for safety and a commitment to excellence, this role is perfect for you.

Qualifications

• Prior experience in law enforcement, military, or security field preferred.
• Ability to work flexible shifts and days of the week including holidays.

Responsibilities

• Patrols casino premises to maintain safety and security.
• Responds to requests for assistance in cases of disturbances.
• Ensures compliance with laws and casino regulations.

Skills

Excellent oral and written communication skills

Ability to handle stressful situations

Team player

Knowledge of Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Description

Position Summary: Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Job Title: Security Officer I

Department: Security

Reports to: Supervisor Security

FLSA Designation: Non-exempt

License Type: Gaming

Target Pay: Start $23.49 One Year $26.10

Essential Job Functions:

• Welcomes guests, thanks them for visiting, and seeks ways to make guests comfortable.
• Strives to deliver memorable guest experiences.
• Treats guests and team members with respect to create loyalty.
• Demonstrates a smile that creates a positive, warm, friendly image and attitude.
• Presents a neat, clean, well-groomed appearance at all times.
• Provides proactive service by anticipating guest needs.
• Displays kindness and professionalism when engaging with guests.
• Knows, understands, and complies with established company, department, and position-specific policies and procedures.
• Ensures the workplace is hazard-free and reports safety concerns.
• Informs supervisor of all pertinent information and reports any irregularities to the company.
• Behaves in an honest and ethical manner, identifying right from wrong at all times.
• Seeks answers when unclear and takes ownership if mistakes are made.
• Supports team members, guests, and the business by adhering to the established work schedule.
• Values diversity, inclusion, and contributions from all in the workplace.
• Provides and accepts feedback.
• Treats each team member with dignity and cheers them when they succeed.
• Shows flexibility to work overtime and/or changing hours or days off.
• Creates a positive experience for guests by having a visible presence of security around the property.
• Participates in department/property team functions.
• Remains knowledgeable of property events, promotions, and amenities.
• Assists guests by providing directions to property amenities.
• Completes ServSafe alcohol training and follows department policies on handling intoxicated guests.
• Assists in the execution of emergency procedures as directed by security leadership.
• Responds to all medical-related incidents on the property while providing outstanding guest service.
• Conducts escorts (money, personnel, and vendors).
• Responds to requests for assistance in cases of physical altercations, accidents, theft, or other disturbances.
• Reports suspicious or unusual activity to security leadership.
• Documents a complete and thorough investigation of incidents.
• Requests to see identification from all visitors who appear 30 years old or younger.
• Verifies patrons’ identifications to prevent those under the age of 21 from gaining access to the gaming floor.
• Maintains the highest level of vigilance at casino entrances.
• Handles situations with compassion and maintains confidentiality of security-related incidents.
• Resolves guest issues using all available resources.
• All other duties as assigned.

Qualifications:

• Prior experience in law enforcement, military, or security field preferred.
• High School diploma or equivalent.
• Excellent oral and written communication skills.
• Able to handle stressful situations dealing with the general public.
• Ability to work in a noisy environment.
• Knowledge in various computer programs including Microsoft Office (Word, Excel, etc.).
• Ability to communicate effectively with team members and guests.
• Ability to be a TEAM player.
• Ability to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.

Working Conditions:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Available to work flexible shifts, weekends, and holidays.