Security Officer — Guest Safety & Experience

Opry Entertainment Group & Ryman Hospitality Properties; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Opry Entertainment Group & Ryman Hospitality Properties in Nashville, TN is seeking a Security Officer to protect guests, staff, and property across our legendary music venues. You will maintain a high-visibility presence, screen entrants, enforce policies, and respond swiftly to emergencies to ensure a safe, hospitable environment.

Ideal candidates bring a background in security or law enforcement within entertainment settings, possess required Tennessee unarmed security credentials, and hold

Qualifications

• High school diploma or equivalent required.
• Background in law enforcement or security with entertainment/hospitality venue and crowd control preferred.
• Effective interpersonal, verbal, and nonverbal communication skills.
• State of Tennessee Unarmed Security License, to include Dallas's Law training, required.
• CPR/AED certification required within 90 days of hire.
• Crowd Management Training provided upon hire.

Responsibilities

• Ensure a safe and secure environment. Deliver friendly and professional service. Offer general information, directions and assistance. Investigate and report suspicious behavior to management.
• Screen guests upon entry. Use metal detectors, weapons detection systems, and bag searches to prevent weapons or dangerous items from entering the venue.
• Enforce policies, including age and alcohol related regulations. Verify identification and access credentials, manage on-site crowd flow, and conduct appropriate searches. Monitor and control access to restricted areas. Clearly communicate venue policies and procedures.
• Protect property and assets by preventing theft and damage through patrols, surveillance, and monitoring facilities, grounds, and parking areas.
• Provide escorts for artists, VIPs, and other high-profile individuals to ensure safety and privacy.
• Respond promptly to emergencies (medical, fire, severe weather, etc.) according to SOP. Assist guests, support evacuations, administer first aid/CPR/AED and collaborate with first responders.
• Address potential crowd control issues. De-escalate volatile situations quickly and diplomatically. Escort unruly individuals from the venue when necessary.
• Conduct routine safety inspections and audits. Ensure emergency exits and pathways remain clear and unobstructed. Report hazards or defective equipment to management.
• Prepare detailed and accurate incident and accident reports, both verbally and written as required.
• Communicate and enforce all corporate standards, policies and procedures in compliance with local, state and federal laws and regulations. Adhere to and support the Safety and Security Operating Procedures.
• Assist with maintaining cleanliness and orderliness of venue property.
• Perform other duties as assigned.

Skills

Interpersonal communication

Verbal communication

Nonverbal communication

Physical stamina

Education

High school diploma

Job description

Opry Entertainment Group & Ryman Hospitality Properties in Nashville, TN is seeking a Security Officer to protect guests, staff, and property across our legendary music venues. You will maintain a high-visibility presence, screen entrants, enforce policies, and respond swiftly to emergencies to ensure a safe, hospitable environment.

Ideal candidates bring a background in security or law enforcement within entertainment settings, possess required Tennessee unarmed security credentials, and hold