Security Officer - Grave Shift

Caesars Entertainment; Baltimore (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

Caesars Entertainment in Baltimore is seeking a security professional to enforce safety regulations and safeguard casino assets. You will guard money and chips transfers, perform security duties, and represent the company in compliance with casino rules while delivering outstanding guest service.

The role emphasizes professionalism, calm decision-making in conflicts, and the ability to work independently in a dynamic environment with daily guest interactions.

Qualifications

• Must be 21 years of age or older.
• Must possess a valid driver’s license.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Must be able to work independently.
• Must be able to sit, stand, or walk for long periods.
• Must respond calmly and make rational decisions in conflicts.
• Must possess excellent written and verbal communication skills.
• Must interact professionally with the general public.

Responsibilities

• Enforces company security/safety regulations.
• Guards transfer of money and chips from Change Booth to Main Cage.
• Performs all security/safety related duties.
• Represents company and its property to ensure Casino regulations are followed.
• Delivers superior customer service with friendly interactions.
• Greets guests warmly and builds relationships across interactions.
• Anticipates needs and provides fast, flawless service.
• Resolves service breakdowns and checks for guest satisfaction.

Skills

Customer service

Communication skills

Professional demeanor

Decision making

Independence

Job description

JOB FUNCTIONS:

• Enforces company security/safety regulations.
• Guards transfer of money and chips from Change Booth to Main Cage.
• Performs all security/safety related duties.
• Represents company and its property to ensure all Casino regulations are adhered to at all times.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.

QUALIFICATIONS:

• Must be 21 years of age
• Must possess a valid driver’s license
• Must be able to work any day of the week and any shift
• Must present a well-groomed appearance
• Must be able to work independently
• Must be able to sit, stand, or walk for long periods of time
• Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts
• Must possess excellent written and verbal communication skills
• Must possess the ability to interact in a professional manner with the general public