Security Officer - Full-time/Evenings

Valley Children’s Healthcare; California; On-site; USD 33,000 - 48,000; Full time

Job summary

Valley Children’s Healthcare in California seeks a Security Officer to maintain a safe environment for staff, patients, visitors and contractors. You will respond to incidents, address disturbances, greet visitors, and provide empathy-led customer service in a family-centered care setting.

Responsibilities include on-entry health screening, visitor identification, dispatch relief, and operating video surveillance to protect VCH property and ensure ED safety; strong teamwork and de-escalation are

Qualifications

• High school diploma required.
• Guard Card and BLS Certification required within 90 days of hire.
• California driver’s license with acceptable driving record required.
• Healthcare security experience preferred.

Responsibilities

• Maintain a safe environment for employees, patients, visitors and contractors.
• Respond to incidents and disturbances with empathy and professionalism.
• Complete visitor identification and health screening at hospital entry.
• Operate video surveillance and provide relief dispatch coverage to protect property and ED safety.

Skills

Reading & writing English

Communication skills

Customer service

Teamwork

De-escalation

Emergency response

Bilingual skills

Computer skills

Education

High School Diploma

BSIS Guard Card

BLS - Basic Life Support

California Driver's License

Tools

Microsoft Office (Word)

Job description

About Us:

The Security Team plays a vital role in ensuring a safe healthcare environment for the hospital, building and grounds. We support a fast-paced environment as part of a level 2 trauma center. Security responds to incidents ranging from addressing aggressive individuals to completing visitor health screening. We patrol all premises and enforce visitor management expectations. Security Officers are the first to greet visitors entering and help visitors find their way. Customer Service is a priority as well as handling disturbances and communicating effectively to support family-centered-care with an empathy-led mindset. Security Officers respond to alarms, emergency requests and apply effective verbal intervention to resolve incidents. Security Officers maintain confidentiality and discretion when handling private healthcare information. The Security Officer is a collaborative team player who provides extraordinary customer service that makes a difference for the children and families that we serve. Security Officers demonstrate conduct consistent with the Core Values and Mission of Valley Children’s Healthcare.

Job Summary:

This position is accountable for maintaining all Security Department and VCH policies, standard operating procedures, and protocols. The incumbent will maintain a safe and secure environment for all employees, physicians, patients, visitors, and contractors/vendors on VCH property by being prepared for emergency situations and responding to all incidents and emergency situations properly applying the use of force policy along with other deescalation techniques. This position completes visitor identification and health screening upon hospital entry. Provides relief dispatch coverage, including the effective operation of video surveillance equipment to aid in the protection of VCH property and assets, ensures the safety and visitor entry of the Emergency Department at all times, and detects and reports the existence of safety hazards.

Qualifications:

Education

• High School Diploma (required)

Licenses and Certifications

• GUARD - California BSIS Guard Card - BSIS - Bureau of Security and Investigative Services For candidates with a current POST certificate or Proprietary Private Security Officer card, a BSIS Guard Card must be obtained within 90 days. (required)
• BLS - Basic Life Support - AHA - American Heart Association within 30 days of hire or transfer into position (required)
• California Drivers License - Other With acceptable driving record (required)

Work Experience

• Minimum six (6) months Experience in the security field, Honorably Discharged military veteran, graduate of an accredited security related program (i.e. Police Academy, Criminal Justice program), or completion of a security focused certification program. (required)
• Minimum one (1) year Security related experience (preferred)
• Previous security experience in healthcare or hospital environment. (preferred)

Skills and Abilities

• Availability to work any assigned shift. Must be able to read, write legibly, understand and follow verbal and written English instruction. Possess good communication and customer service skills. Must be able to effectively communicate and interact with Security peers, Hospital employees, physicians, the public and law enforcement. Must be able to work collaboratively with a team and independent apply sound judgement and common sense. Must be able to run short to medium distances during an emergent situation.
• Computer Skills Familiarity with computer operations and Microsoft Office program (specifically Word documents).
• Bilingual Skills Preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Range:

$24.15 - $35.00

Workshift:

Evening (United States of America)

Position Exempt:

No

FTE %:

100

Scheduled Weekly Hours:

40

Daily Hours:

8