Security Officer Full Time Customer Service Position

Allied Universal; Milwaukee (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

Allied Universal in Milwaukee, WI is seeking a Security Officer Full Time Customer Service position. You will monitor a cultural institution, provide a welcoming, professional security presence, and respond to incidents, medical emergencies, and disturbances with calm, decisive action.

This role emphasizes strong customer service, teamwork, and integrity. You’ll work a consistent schedule in a supportive environment with training, advancement opportunities, and access to exclusive tools and

Qualifications

• Customer service experience preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background investigation required by law.
• Drug screen required by law.
• Licensing requirements depend on state/local laws.
• A valid driver’s license required for driving positions only.

Responsibilities

• Provide customer service to residents, visitors, staff, and/or guests by carrying out security-related procedures and policies.
• Respond to incidents, medical emergencies, disturbances, and other critical situations calmly and professionally.
• Conduct regular unarmed patrols of resident areas, common spaces, entrances, parking areas, and the perimeter to deter unauthorized activity.
• Monitor access points and visitor activity, report suspicious conditions or policy violations, and maintain documentation.
• Assist in maintaining a welcoming environment within the cultural institution following site protocols.

Skills

Customer service

Education

High school diploma

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Customer Service Position in Milwaukee, WI, you will serve and safeguard clients in a range of industries such as Cultural Institutions, and more. As an Unarmed Patrol Officer with Allied Universal, you will monitor and patrol a cultural institution, maintaining a visible presence to help deter security-related incidents. You will conduct routine rounds, observe and report concerns, communicate professionally with visitors and staff, and support a welcoming environment. Join an agile, reliable, and innovative team that puts people first, works together, and acts with integrity.

Position Type: Full Time

Pay Rate: $19.75 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMFri03:00 PM - 11:00 PMSat03:00 PM - 11:00 PMSun03:00 PM - 11:00 PM

What You'll Do:

• Provide customer service to residents, visitors, staff, and/or guests by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Respond to incidents, medical emergencies, disturbances, and other critical situations in a calm, professional, problem-solving manner.
• Conduct regular and random unarmed patrols of resident areas, common spaces, entrances, parking areas, and the property perimeter to help deter unauthorized activity.
• Monitor access points and visitor activity, report suspicious conditions or policy violations, and maintain accurate activity and incident documentation.
• Assist with maintaining a welcoming, respectful environment within a cultural institution and care-focused setting while following Allied Universal and site-specific protocols.

Minimum Requirements:

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.