Security Officer Full Time Customer Care Patrol

Allied Universal; Pleasanton (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is hiring a Security Officer Full Time Customer Care Patrol in Pleasanton, CA to safeguard clients across retail locations. You will provide customer service, monitor areas, and respond to incidents with a calm, professional approach, following established security procedures.

As an unarmed officer, you will conduct regular patrols, deter theft, and maintain a visible presence to ensure a welcoming environment for customers and staff.

Qualifications

• High school diploma or equivalent required or preferred.
• Guard card or security license preferred.
• Background check and drug screening may apply.
• Age 18+ for unarmed roles; 21+ for armed positions.

Responsibilities

• Provide customer service to clients, customers, and visitors by following security procedures.
• Respond to incidents calmly and notify appropriate personnel per protocols.
• Conduct regular unarmed patrols throughout the retail location and surrounding areas.
• Monitor for unusual activity and document observations with incident reports.
• Deter theft with a visible professional presence and courteous interactions.

Skills

Customer service

Patrol operations

Incident response

Education

Guard card or license

Security license (state/county/city)

High school diploma or equivalent

Job description

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Full Time Customer Care Patrol in Pleasanton, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an unarmed Security Officer at a retail location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and support a welcoming experience for customers, associates, and visitors. You will respond to concerns, communicate clearly, and provide exceptional customer service while working with integrity and teamwork. Join Allied Universal's agile, reliable, innovative team and make a meaningful impact every day.

Position Type: Full Time

Pay Rate: $23.00 / Hour

Job Schedule:

• Mon: 03:00 PM - 11:30 PM
• Tue: 03:00 PM - 11:30 PM
• Fri: 03:00 PM - 11:30 PM
• Sat: 03:00 PM - 11:30 PM
• Sun: 03:00 PM - 11:30 PM

What You’ll Do:

• Provide customer service to clients, customers, and visitors by carrying out security-related procedures, location-specific policies, and emergency response activities when appropriate.
• Respond to incidents, customer concerns, and critical situations in a calm, professional, problem-solving manner, following established protocols and notifying appropriate personnel.
• Conduct regular and random unarmed patrols throughout the retail location, including sales areas, entrances, parking areas, receiving areas, and the perimeter, as assigned.
• Monitor for unusual activity, potential hazards, and policy violations; document observations and complete accurate incident reports as required.
• Help to deter theft, trespassing, and unauthorized activity through a visible professional presence, while maintaining courteous interactions with the public and store personnel.

Minimum Requirements:

• Customer service experience is preferred.
• A guard card or license is preferred.
• A state, county, or city-issued security license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.