Security Officer-Full Time

massgeneralbrigham; Oak Bluffs (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

Martha's Vineyard Hospital, Inc. seeks a dedicated security officer to protect patients, visitors, and staff. You will patrol the facility, monitor access points, and report safety concerns while maintaining confidentiality and professionalism.

Required are strong communication and customer service skills, with experience in de-escalation and incident documentation. Shift duties include on-site work and potential medical emergency response.

Qualifications

• Bachelor's Degree in Criminal Justice preferred.
• Experience in hospital security, police, EMS, or customer service preferred.
• Class D Driver's License (State) preferred.
• BLS certification and AVADE Workplace Violence Prevention Certification within six months of hire.

Responsibilities

• Patrol assigned areas, focusing on high-risk zones.
• Identify unsafe conditions and unsecured areas to prevent theft or injuries.
• Prepare and submit incident reports and maintain logs.
• Respond to service requests using security systems; communicate via radio and phone.
• Assist in medical emergencies and restrained patients when authorized.

Skills

Interpersonal communication

Customer service

De-escalation

Multitasking

Problem solving

Analytical thinking

Writing skills

Teamwork

Adaptability

Documentation

Education

Bachelor's degree in Criminal Justice preferred

Tools

Database software

Job description

Site: Martha's Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.

Possesses and exhibits excellent customer service skills.

Does this position require Patient Care?Yes

Essential Functions

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentially standards at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct. Participates in court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Receives calls for service using integrated security systems; utilize two-way radio to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

• Bachelor's Degree Criminal Justice preferred
• Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

• Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
• Basic Life Support [BLS Certification] - Complete AVADE Workplace Violence Prevention Certification Levels I, II, III at in person MGB sponsored training within six months of hire.

Experience

• Experience in hospital, security/police, emergency medical or customer services is preferred

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays positive image, tact, and diplomacy, active listening, articulate.
• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

One Hospital Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognitio