Security Officer-Full Time

Martha's Vineyard Hospital; Oak Bluffs (MA); On-site; USD 30,000 - 44,000; Full time

Job summary

Martha's Vineyard Hospital, situated on One Hospital Road, seeks a dedicated security professional to uphold safety for patients, visitors, and staff. This role focuses on patrolling, assessing risks, reporting incidents, and coordinating with law enforcement as needed.

Ideal candidates possess strong communication, de-escalation, and teamwork skills, with experience in hospital or security settings. The position involves 40 hours weekly, onsite work, and a rotating shift.

Qualifications

• Bachelor's Degree Criminal Justice preferred.
• Can this role accept experience in lieu of a degree? Yes
• Experience in hospital, security/police, emergency medical or customer services is preferred.

Responsibilities

• Patrols assigned areas, giving particular attention to areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas to help prevent theft, injuries or damages.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct; notifies law enforcement as needed; participates in court proceedings as required.
• Prepares and submits written reports; logs all incidents; keeps Supervisor informed.
• Maintains accountability for valuables/property and evidence; ensures safekeeping and documentation.
• Receives calls for service using integrated security systems; uses two-way radio to respond; maintains documentation.
• Assists in workplace and domestic victims; responds to medical emergencies; assists in restraining patients when authorized; protects dignitaries; controls traffic.
• Voluntary participation in departmental committees and teams.

Skills

Interpersonal communication

Customer service

De-escalation

Teamwork

Problem-solving

Writing skills

Computer literacy

Education

Bachelor's in Criminal Justice

Job description

Site: Martha's Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.

Possesses and exhibits excellent customer service skills.

Does this position require Patient Care? Yes

Essential Functions

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentially standards at all times.
• Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct. Participates in court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
• Receives calls for service using integrated security systems; utilize two-way radio to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

• Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

• Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
• Basic Life Support [BLS Certification] - Complete
• AVADE Workplace Violence Prevention Certification Levels I, II, III at in person MGB sponsored training within six months of hire.

Experience

• Experience in hospital, security/police, emergency medical or customer services is preferred

Knowledge, Skills And Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays positive image, tact, and diplomacy, active listening, articulate.
• Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

One Hospital Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership 'looks like' by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.