Security Officer Front Desk

Allied Universal; Grand Rapids (MI); On-site; USD 22,000 - 31,000; Full time

Job summary

Allied Universal in Grand Rapids, MI, is seeking a Security Officer Front Desk to join our healthcare location. You will welcome visitors, manage access, monitor cameras, and respond to incidents while delivering exceptional service.

The position is full time with a daytime schedule. You will support patient and staff safety, maintain logs, and operate security systems as part of a trusted team dedicated to people-first security.

Qualifications

• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background investigation as per laws.
• Background histories considered per laws.
• Drug screen as permitted by law.
• Licensing requirements may apply.

Responsibilities

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures and policies.
• Staff the front desk and manage visitor access by greeting guests, verifying appointments or authorization, issuing credentials, and directing individuals.
• Monitor entry activity, access-control systems, cameras, and communications equipment, and report unusual activity or policy concerns.

Skills

Customer service

Access control

Security procedures

Communication

Education

High school diploma or equivalent

Tools

Access-control systems

CCTV cameras

Emergency communications equipment

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Front Desk in Grand Rapids, MI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Front Desk Officer in a healthcare location, you will be the welcoming first point of contact for visitors, staff, and patients. You will manage access, monitor security-related activity, communicate professionally, and provide exceptional customer service while helping to deter incidents. Join Allied Universal’s caring, agile, reliable, and innovative team, where integrity and teamwork put people first.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

DayTimeMon11:00 AM - 07:00 PMTue11:00 AM - 07:00 PMWed11:00 AM - 07:00 PMThur11:00 AM - 07:00 PMFri11:00 AM - 07:00 PM

What You'll Do:

• Provide customer service to patients, visitors, staff, and vendors by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Staff the front desk and manage visitor access by greeting guests, verifying appointments or authorization, issuing credentials, and directing individuals to appropriate locations.
• Monitor entry activity, access-control systems, cameras, and communications equipment, and report unusual activity or policy concerns according to site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, contacting appropriate medical, facility, and emergency personnel as directed.
• Maintain accurate visitor logs, incident documentation, and shift communications while protecting confidential information in a healthcare setting.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.