Security Officer Dispatcher

Allied Universal; Texas City (TX); On-site; USD 24,000 - 35,000; Full time

Job summary

Allied Universal is seeking a Security Operations Center professional in Texas City to monitor alarms and CCTV, and to respond to incidents. The role requires 2+ years of security experience, a high school diploma, and the ability to operate radio and IP-based telephone systems while coordinating with field personnel.

Employees must meet age and licensing requirements, possess strong analytic skills, and work effectively in a fast-paced environment with a focus on safety and compliance.

Qualifications

• High school diploma or equivalent required.
• 2+ years security experience preferred; licensing as required by state/local laws.
• Demonstrated analytic and critical thinking; ability to prepare reports.

Responsibilities

• Monitor alarms and CCTV systems.
• Survey cameras and respond to incidents.
• Answer calls; operate IP-based telephone system.
• Dispatch via radio; multi-channel communications.
• Log radio and calls; issue incident reports.
• Support operations; route information to units.
• Ensure timely response to alarms and incidents.
• Coordinate documentation for guard activity.

Skills

Analytical thinking

Priority setting

Tech savvy

Communication with IT/Security

Radio/phone equipment operation

Work under pressure

Education

High school diploma or equivalent

Tools

IP-based telephone system

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Texas City

$21.50

21+ Years of Age

40 WPM Minimum Requirement

Security Experience - 2+ Years

TSA Issued TWIC

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.