Security Officer Customer Service Patrol

Allied Universal; Troy (MI); On-site; USD 26,000 - 33,000; Part time

Job summary

Allied Universal, North America’s leading security and facility services company, seeks a Security Officer Customer Service Patrol in Troy, MI. This part-time position requires providing exceptional customer service, patrolling facilities, monitoring access, and reporting incidents on a manufacturing and industrial site.

Shifts are Sat and Sun 3:00 PM to 11:00 PM. The role emphasizes safety, clear communication, and maintaining a welcoming environment while supporting site procedures and

Qualifications

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.

Responsibilities

• Provide customer service to employees, visitors, vendors, and/or contractors by carrying out site-specific security-related procedures, access protocols, and emergency response activities at a manufacturing and industrial location.
• Conduct regular and random unarmed patrols of facility buildings, production-adjacent areas, parking areas, entrances, loading docks, and perimeter locations to help identify and report unusual conditions.
• Monitor access points and visitor activity, verify authorization as directed by site procedures, and document entries, deliveries, and/or incidents.
• Respond to incidents, alarms, medical situations, and critical events in a calm, problem-solving manner, notifying appropriate site contacts and emergency responders as needed.
• Complete accurate activity logs, patrol records, and incident reports, and communicate observations to Allied Universal leadership and site representatives.

Skills

Customer service

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Tools

Access control system experience

Badge system experience

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Customer Service Patrol in Troy, MI, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Patrol Unarmed Officer at a manufacturing and industrial location, you will conduct routine patrols, monitor assigned areas, support access control, and remain visible to help deter incidents. You will provide exceptional customer service and clear communication while supporting a welcoming environment. Join Allied Universal, where agile, reliable, and innovative teams put people first, work together, and act with integrity.

Position Type: Part Time

Pay Rate: $19.08 / Hour

Job Schedule:

• Sat 03:00 PM - 11:00 PM
• Sun 03:00 PM - 11:00 PM

What You'll Do:

• Provide customer service to employees, visitors, vendors, and/or contractors by carrying out site-specific security-related procedures, access protocols, and emergency response activities at a manufacturing and industrial location.
• Conduct regular and random unarmed patrols of facility buildings, production-adjacent areas, parking areas, entrances, loading docks, and perimeter locations to help identify and report unusual conditions.
• Monitor access points and visitor activity, verify authorization as directed by site procedures, and document entries, deliveries, and/or incidents.
• Respond to incidents, alarms, medical situations, and critical events in a calm, problem-solving manner, notifying appropriate site contacts and emergency responders as needed.
• Complete accurate activity logs, patrol records, and incident reports, and communicate observations to Allied Universal leadership and site representatives.

Minimum Requirements:

• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Comfortable using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.