Security Officer - Customer Service and Site Patrol

Alliedbarton Security Services; Reno (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Smart Tools

Career growth

Financial and health benefits

Exclusive perks

Job summary

Allied Universal, Reno, NV is seeking a Security Officer Full Time Unarmed Customer Service Patrol to safeguard clients across venues including Retail/Malls. You will patrol and monitor areas, maintain a visible presence, support access control, and deliver exceptional customer service.

As part of a busy retail and entertainment location, you will respond to incidents calmly, document activities, and follow site procedures.

Qualifications

• Customer service experience preferred.
• Access control or badge experience preferred.
• Guard card or license preferred.
• Must be 18+ for unarmed roles; 21+ for armed roles.
• Background check required and drug screen per law.

Responsibilities

• Provide customer service to guests and team members while enforcing site policies.
• Respond calmly to incidents and escalate as needed.
• Conduct regular patrols of entertainment areas, entrances, parking, and perimeter.
• Monitor access points and report unusual conditions to leadership.
• Document incidents and patrols accurately per reporting requirements.

Skills

Customer service

Access control experience

Communication

Education

High school diploma

Tools

Guard card

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Unarmed Customer Service Patrol in Reno, NV, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an Unarmed Patrol Officer at a busy retail and entertainment location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, support access control, and deliver exceptional customer service. You will communicate professionally with guests and team members while helping create a welcoming environment. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide our work.

Position Type: Full Time

Pay Rate: $22.15 / Hour

Job Schedule: DayTimeWed06:15 PM - 02:15 AMFri06:15 PM - 02:15 AMSat06:15 PM - 02:15 AMSun04:00 PM - 12:00 AM

What You'll Do:

• Provide customer service to guests, team members, and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, guest disturbances, and critical situations in a calm, problem-solving manner, escalating concerns according to site procedures.
• Conduct regular and random patrols of entertainment areas, entrances, parking areas, and the surrounding perimeter to help deter unauthorized activity and identify security-related concerns.
• Monitor access points and observe guest activity, reporting unusual conditions, hazards, and policy violations to site leadership and/or Allied Universal supervision.
• Document incidents, patrol activities, and observations accurately and promptly in accordance with site-specific reporting requirements.

Minimum Requirements:

• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• A guard card and/or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PILB #1863

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.