Security Officer Customer Service

Allied Universal; Lancaster (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

Allied Universal in Lancaster, TX is hiring for a Security Guard Full Time Patrol Driver with Customer Service responsibilities at a logistics and distribution location. The role requires patrolling, access control, and proactive security measures while delivering excellent service to clients and drivers.

The position emphasizes a valid driver's license, ability to operate a computer or tablet, and lifting up to 20 lbs. 16.82 USD per hour, with a daytime/night shift schedule.

Qualifications

• At least 6 months of security-related experience.
• A valid driver’s license is required.
• Comfortable using a computer or tablet.
• Ability to lift up to 20 lbs.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background checks will be conducted per laws.
• Drug screen required where permitted by law.
• Licensing requirements may be required prior to employment.
• A valid driver’s license is required for driving positions.

Responsibilities

• Provide customer service to clients, drivers, visitors, and employees by following security procedures and site policies.
• Monitor access points, gates, and delivery areas; verify authorized entry and document activity.
• Conduct regular and random unarmed patrols of the facility and surrounding areas.
• Respond to incidents and alarms calmly and notify appropriate contacts or emergency services.
• Prepare clear reports and maintain logs related to patrols and security observations.

Skills

Customer service

Driving

Computer literacy

Physical fitness

Age 18+

Education

High school diploma or equivalent

Tools

Computer or tablet

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Guard Full Time Patrol Driver Customer Service in Lancaster, TX, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. As a Patrol Unarmed Officer at a logistics and distribution location, you will conduct routine patrols, maintain a visible presence to help deter incidents, and support a secure environment for team members and visitors. This driving position requires a valid driver’s license. Deliver outstanding customer service, communicate clearly, and use technology to document security-related activity while embodying Allied Universal’s values of agility, reliability, teamwork, innovation, caring, and integrity.

Position Type: Full Time

Pay Rate: $16.82 / Hour

Job Schedule

DayTimeMon 10:00 PM - 06:00 AM Tue 10:00 PM - 06:00 AM Wed 10:00 PM - 06:00 AM Thur 10:00 PM - 06:00 AM Fri 10:00 PM - 06:00 AM

What You’ll Do

• Provide customer service to clients, drivers, visitors, and/or employees by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a logistics and distribution location.
• Monitor access points, vehicle gates, and delivery areas; verify authorized entry in accordance with site procedures; and document visitor, contractor, and driver activity.
• Conduct regular and random unarmed patrols of the facility, loading areas, parking areas, and perimeter to help identify unusual activity, unauthorized access, and/or potential hazards.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner; notify appropriate site contacts and/or emergency services according to established procedures.
• Prepare clear, accurate reports and maintain required logs related to patrols, incidents, access activity, and other security-related observations.

Minimum Requirements

• At least 6 months of security-related experience is required.
• A valid driver’s license is required in accordance with Allied Universal driver policy requirements.
• Comfortable using a computer or tablet is preferred.
• Ability to lift up to 20 lbs is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.