SECURITY OFFICER-Casino Security

Sycuan; El Cajon, Northern (CA, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Sycuan is seeking a dedicated security officer to safeguard guests and staff while directing traffic in parking areas and assisting with emergency responses. The role requires strong observation skills, reliability, and excellent communication in English.

You will patrol lots, issue badges, and document security activities, working in a smoking environment. Essential qualifications include a California driver’s license and ability to stand for long shifts; prior security or casino experience is

Qualifications

• Guest service experience essential for on-site interactions.
• Must hold a California driver’s license in good standing.
• High school diploma or GED preferred; law enforcement experience a plus.
• Traffic control experience and casino exposure are beneficial.
• POST and EMT certifications are desirable.

Responsibilities

• Provide guest service by answering questions and directing guests.
• Escort personnel and secure assets, assist with money handling at tables.
• Issue temporary badges, identify risks, and report safety concerns.
• Patrol parking lots and exterior areas, document security activities.
• Direct traffic in parking areas and coordinate event-related flow.
• Document incidents and prepare reports for law enforcement.

Skills

Guest service experience

English communication

Punctual and reliable

Written communication (English)

Professional demeanor

Verbal/written directions following

Safety and patrol procedures

Stand/walk up to 8 hours

Bend and stoop

Push/pull money cart

Lift up to 45 lbs

Work in smoking environment

MS Word

MS Excel

Multilingual (Desirable)

Education

California Driver’s License

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Job Purpose:

Provides security services to Sycuan guests and personnel and coordinates vehicular and pedestrian traffic flow

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides guest service by assisting internal and external guests with questions and directions, responding to medical aides, assisting Emergency Medical Technicians, and documenting medical incidents. -40%
2. Protects Sycuan assets and personnel by escorting personnel transporting monies, papers, chips and other valuable assets, escorting repair and maintenance personnel into secured areas of the casino, assisting with Bill Acceptor problems, pulling and replacing money boxes, and refilling chip supplies at gaming tables. -30%
3. Maintains adherence to specified casino safety and access policies by issuing temporary badges to vendors and visitors, identifying security and safety risks, reporting risks, discouraging panhandling, loitering and sleeping on casino property, identifying under age visitors, requesting that they vacate the casino, and physically subduing disruptive guests if necessary according to established procedures. -10%
4. Maintains security of casino parking lots and exterior property by patrolling parking lots, reporting suspicious activity to Tribal Police personnel, and providing a written account of security related activities. -10%
5. Ensures smooth flow of vehicular traffic in and around casino parking lots by directing traffic to appropriate parking or holding areas, coordinating bingo bus and special event traffic on and off premises, providing jump-starts, and authorizing towing/removal of vehicles parked in violation of parking policy. -5%
6. Provides written account of security-related activities by documenting incidents in and around casino, preparing reports on criminal activities for law enforcement agencies, fueling security vehicles and recording fuel consumption in log book. -5%

Job Specifications:

Education and Experience:

Essential

• Guest service experience
• California Driver’s License in good standing

Desirable

• High School Diploma or G.E.D.
• Law enforcement experience
• Civilian traffic control certificate
• Experience planning and directing traffic flow
• Casino experience
• POST certification
• EMT certification

Skills and Knowledge:

Essential

• Basic knowledge of security and patrol procedures
• Ability to evaluate unusual situations and make sound judgments
• Ability to appear for work on time
• Ability to effectively communicate with guests and team members
• Ability to communicate effectively in the English language
• Ability to compose written documents in the English language
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to walk and stand for up to eight hours at a time
• Ability to bend and stoop
• Ability to push and pull money cart
• Ability to lift up to 45 lbs
• Ability to work in a smoking environment
• Working knowledge of MS Word and Excel

Desirable

• Knowledge of California Penal Code
• Working knowledge of directing traffic flow
• Successful completion of golf cart operation and safety training
• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None