Security Officer - Call Center Access Control

Alliedbarton Security Services; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Smart tools access

Career growth

Retirement and health benefits

Perks program discounts

Job summary

Allied Universal is hiring a Security Officer - Call Center Access Control in San Antonio, TX. You will greet visitors, manage access, monitor entry activity, and provide top-notch customer service at a dynamic technology location.

This full-time role requires attention to detail, a valid Security Guard Card (preferred), and the ability to work a daytime shift schedule with occasional background checks and drug screening where permitted by law.

Qualifications

• Provide excellent customer service to visitors, employees, and vendors.
• Operates front desk: greet guests, verify identification, issue credentials.
• Monitor access points and report policy or security concerns.
• Respond to incidents and alarms calmly per procedures.
• Maintain accurate visitor logs and incident records.

Responsibilities

• Provide customer service to visitors, employees, and vendors at a technology, media, and telecommunications location by following site-specific security-related procedures and policies.
• Operate the front desk by greeting guests, verifying identification and access authorization, issuing visitor credentials, and directing individuals to appropriate contacts or areas.
• Monitor access points, visitor activity, and security-related systems as assigned; report unusual activity, access concerns, and policy violations to appropriate personnel.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following established emergency response procedures.
• Maintain accurate visitor logs, access records, and incident documentation while communicating professionally with site personnel and Allied Universal leadership.

Skills

Customer service

Front desk operations

Access control

Emergency response

Documentation

Education

High School Diploma or Equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer - Call Center Access Control in San Antonio, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Front Desk Officer at a dynamic technology, media, and telecommunications location, you will greet visitors, manage access, monitor entry activity, and provide outstanding customer service. You will maintain a professional presence while helping to deter security-related incidents through clear communication and attention to detail. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $16.75 / Hour

Job Schedule:

DayTimeMon02:00 PM - 10:00 PMTue02:00 PM - 10:00 PMWed02:00 PM - 10:00 PMThur02:00 PM - 10:00 PMFri02:00 PM - 10:00 PM

What You'll Do:

• Provide customer service to visitors, employees, and vendors at a technology, media, and telecommunications location by following site-specific security-related procedures and policies.
• Operate the front desk by greeting guests, verifying identification and access authorization, issuing visitor credentials, and directing individuals to appropriate contacts or areas.
• Monitor access points, visitor activity, and security-related systems as assigned; report unusual activity, access concerns, and policy violations to appropriate personnel.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following established emergency response procedures.
• Maintain accurate visitor logs, access records, and incident documentation while communicating professionally with site personnel and Allied Universal leadership.

Minimum Requirements:

• A Security Guard Card is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.