Security Officer Allentown Campus

St. Luke's University Health Network; Allentown (Lehigh County); On-site; USD 23,000 - 36,000; Full time

Job summary

St. Luke’s University Health Network is seeking a capable Security Officer to protect patients, visitors, and staff. Responsibilities include patrolling campus, responding to security alerts, de-escalating situations, and supporting fire and disaster response teams.

Ideal candidates will have a high school diploma or GED, security or healthcare experience, and a valid driver’s license. IA HSS certification is preferred or to be completed within a year of hire.

Qualifications

• High School Diploma or GED required.
• IAHSS Basic Officer Certification preferred or must be completed within 1 year of hire.
• Valid driver’s license with good driving record.
• Experience in security or healthcare and customer service preferred.
• Maintenance of IAHSS certification as required.

Responsibilities

• Patrol hospital property to ensure safety of patients, visitors, and staff.
• Control individuals exhibiting aggressive or violent behavior.
• Investigate security incidents and document findings in reports.
• Maintain daily activity logs and incident records.
• Lock and unlock various buildings on campus.
• Participate in fire and disaster response teams.
• Enforce hospital parking policies.
• Respond to agitation and de-escalate or restrain as needed.
• Maintain professional, courteous conduct with all customers.
• Ensure confidentiality of sensitive information.

Skills

Security experience

Customer service

Driver's license

Education

High School diploma or GED

Law enforcement or corrections academy preferred or related associate degree

Tools

Microsoft Office

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Security Officer provides a valuable source of information and service for patients, visitors, and the staff at the hospital. The Security Officer is responsible for performing security duties, responding to all security alerts, fires, and disasters (i.e. Disaster Levels I, II, III, & IV, etc.). The core responsibility is to protect staff, visitors, patients, and property according to policy and procedures.

JOB DUTIES AND RESPONSIBILITIES:

• Patrols hospital property to ensure the safety of patients, visitors, employees, etc.
• Controls persons (patients and/or visitors) exhibiting aggressive and/or violent behaviors.
• Assists in investigating security related incidents and documents findings in an incident report.
• Documents and maintains a daily report of activities.
• Locks and unlocks various buildings around the hospital campus.
• Responsible for being part of the fire and disaster response teams.
• Enforces the hospital parking policy.
• Demonstrates competence as a member of the security alert team, in responding to agitation/violent behavior of an individual requiring verbal de-escalation and/or physical restraints.
• Consistently display a professional, helpful, and positive attitude when dealing with all internal and external customers.
• Must obey and adhere to all motor vehicle regulations and laws while operating hospital vehicles.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Individual must be able to meet established specific physical requirements of the job; sitting for up to eight (8) hours/day, four (4) hours at a time; standing for up to eight (8) hours/day, four (4) hours at a time, and walking for up to eight (8) hours/day, four (4) hours at a time. Frequent handing and firm gripping in moving equipment, rarely fingering and twisting/turning. Occasional lifting, carrying, pushing and walking of objects weighing in excess of 200 pounds with assistance if needed. Occasional stooping/bending, crouching, and reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision and color vision, and depth perception.

EDUCATION:

High School Diploma or equivalent certificate (G.E.D.) required.

TRAINING AND EXPERIENCE:

Experience in security or other related fields, including general healthcare experience, and/or customer service preferred. International Associated for Healthcare Security & Safety (IAHSS): Current Basic Officer Certification preferred or completion within 1 year from date of hire required. Basic Certificate must be maintained. Must maintain a valid driver’s license accepted by the Network insurance carrier, and a good driving record. Must possess Microsoft Office computer skills and demonstrate incident investigation and report writing ability.

Prior security or healthcare experience and customer service skills preferred. PA ACT 235, active NJ SORA, or other state equivalent, preferred. Completion of a law enforcement or corrections academy or associate degree in a related field, preferred.

St. Luke’s University Health Network is an Equal Opportunity Employer.