GSOC Operator

Allied Universal; The Woodlands (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid holidays

Vacation leave

Job summary

Allied Universal is seeking a GSOC Operator to monitor security across client sites and respond to incidents. You will analyze alerts, coordinate with security teams, and help protect people, property, and brand integrity.

The role emphasizes calm problem solving, rapid incident investigation, and collaboration with Fire/Police when required. A high school diploma and security experience are commonly required; a driver’s license may be needed depending on assignments.

Qualifications

• High school diploma or equivalent, or five years of verifiable experience.
• Minimum of two years of military, law enforcement, government, or security experience.
• Background check required per federal, state and local laws.
• Licensing may be required; driver’s license may be needed for driving roles.

Responsibilities

• Provide customer service and carry out safety and security procedures.
• Respond to incidents and critical situations calmly.
• Investigate alarms and coordinate appropriate response with security teams.
• Assist employees with safety and security concerns.
• Monitor travel safety and security of company staff.

Skills

Customer service

Alarm monitoring

Incident response

Calm decision making

Education

High school diploma

Tools

Access control systems

Alarm monitoring systems

In-house tools

Job description

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

RESPONSIBILITIES:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
• Assist company employees in all concerns that pertain to safety and security
• Monitor travel safety and security of company’s employees

QUALIFICATIONS:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or five (5) years of verifiable experience
• Minimum of two (2) years of military, law enforcement, government, or security experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• *A valid driver’s license will be required for driving positions only

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com