Security Officer- 40hrs

Connecticut Children's Medical Center; United States; On-site; USD 38,000 - 50,000; Full time

Job summary

Connecticut Children's Medical Center is seeking a Security team member to support patient, family, and staff safety across its locations. Responsibilities include monitoring security, responding to emergencies, and conducting safety checks.

The ideal candidate will possess a high school diploma, valid Guard Card, and effective communication skills and be experienced in conflict management. This on-site role requires collaboration with clinical teams in a fast-paced clinical environment.

Qualifications

• Must hold a valid Connecticut Guard Card.
• Nonviolent Crisis Intervention Training Certification required within first 3 months.
• CPR certification needed within 3 months.

Responsibilities

• Support day-to-day security operations across assigned locations.
• Assist clinical teams with patient watches and safety procedures.
• Conduct routine patrols and safety checks.
• Respond promptly to calls for service and emergencies.

Skills

Strong verbal and written communication skills

Effective interpersonal skills

Conflict management and de-escalation techniques

Problem-solving and critical-thinking skills

Education

High school diploma or equivalent

Coursework in Criminal Justice or related field

Job description

Connecticut Children’s Security team member supports the safety and security of patients, families, staff, and visitors across all Connecticut Children’s Medical Center locations, as assigned by the Security Leadership Team. This role responds promptly to requests for assistance, works collaboratively with colleagues and clinical teams, and maintains a visible, proactive presence throughout the facility. The position ensures a safe environment by following established policies, monitoring for potential safety or security concerns, and providing professional support during both routine and emergency situations. Responsibilities also include assisting with patient watches and supporting restraint procedures in accordance with hospital protocols.

Responsibilities

Security Operations & Facility Safety-30%

• Support day-to-day security operations across assigned Connecticut Children’s locations as assigned.
  Conduct routine patrols, environmental rounds, and safety checks to identify and address potential risks.
• Maintain a visible, proactive presence to promote a safe and secure environment for patients, families, staff, and visitors.
• Conduct or assist with metal detector screenings, property searches, and other safety protocols as needed.
• Maintain vigilance in safeguarding people, property, and organizational assets.
• Respond promptly and professionally to calls for service, emergencies, and requests for assistance.
• Assess situations through direct observation and personal contact to determine the appropriate course of action.
• Provide clear guidance and support to staff, patients, and visitors during both routine and emergency situations.
• Gather information, ascertain facts, and prepare accurate and timely incident reports and documentation.
• Utilize problem-solving and decision-making skills to support safe and effective outcomes.

Patient Support & Clinical Partnership-20%

• Assist clinical teams with patient watches and safely support approved restraint procedures in accordance with hospital policies.
• Communicate effectively with clinical staff to ensure safety-sensitive situations are managed appropriately.
• Maintain calm, professionalism, and patient-centered communication during interactions with individuals who may be in crisis or experiencing behavioral challenges.
• Provide courteous, professional assistance to patients, families, staff, and visitors seeking safety or security-related services.
• Foster a cooperative, inclusive, and positive work environment and collaborate effectively with a diverse community.
• Work collaboratively with fellow Security team members and multidisciplinary partners to ensure seamless support throughout the organization.

Policy Compliance & Professional Standards-5%

• Support continuous improvement of security service standards, practices, and department initiatives.
• Follow all hospital and departmental procedures related to safety, emergency response, and incident reporting.

Performs Other Duties as Assigned.

Qualifications

Education and/or Experience Required:

• Education: High school diploma or equivalent.
• Experience: n/a

Education and/or Experience Preferred:

• Education: Coursework or higher education degree in Criminal Justice, Emergency Management, or a related field.
• Experience: Three to five years of security operations in a healthcare environment, or a combination of healthcare security and law enforcement experience.

License and/or Certification Required:

• Valid driver’s license and clean driving record.
• Valid State of Connecticut Guard Card.
• Nonviolent Crisis Intervention Training Certification obtained within first 3 months of hire and maintained.
• CPR certification obtained within 3 months of hire and maintained.

Knowledge, Skills and Abilities:

Knowledge:

• Working knowledge of hospital and departmental emergency procedures (fire safety, disaster response, electrical safety, infection control, and hazardous materials).
• Understanding of organizational policies, standard operating procedures, and security management principles.
• Familiarity with safety expectations in a clinical environment.

Skills:

• Strong verbal and written communication skills, including professional telephone etiquette.
• Effective interpersonal skills with a strong customer-service orientation.
• Competence in conflict management and de-escalation techniques.
• Ability to observe, analyze, and document situations accurately, including writing clear incident reports.
• Strong problem-solving and critical-thinking skills.

Abilities:

• Communicate in a courteous, professional, and calm manner with patients, families, staff, and the public.
• Work effectively in a team-oriented, diverse, and fast-paced clinical environment.
• Identify and resolve issues, applying sound judgment in stressful or rapidly evolving situations.
• Maintain professionalism and composure in emergency or high-stress scenarios.
• Perform duties in a clinical setting with typical noise levels and environmental conditions.

Connecticut Children’s is an Equal Opportunity/Affirmative Action Employer. Qualified applicants for employment will receive consideration without regard to their race, color, religion, national orientation, sexual orientation, gender identity, protected veteran status, or disability.

Job Info

• Job Identification 4785
• Job Category Facilities & Hospitality
• Posting Date 06/29/2026, 12:39 PM
• Job Shift Evening
• Locations 282 Washington Street, Hartford, CT, 06106, US (On-site)
• Scheduled Days and Hours Sunday, Monday, Thursday, Friday and Saturday: 3:00pm-11:30pm