Team Lead, Security - 40hrs

Connecticut Children's; Hartford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Connecticut Children's in Hartford, CT is seeking a Security Coordinator to supervise and coordinate daily operations of the Security Department. This role involves overseeing security personnel to ensure a prompt and high-quality service to patients, families, staff, and visitors at Connecticut Children’s.

The ideal candidate will have a High School Diploma, leadership experience in security management, and strong customer service skills. We are dedicated to providing a safe and welcoming environment as a leading children’s health system.

Qualifications

• Three to five years of security management experience preferred.
• Healthcare security experience preferred.
• Valid driver’s license and clean driving record required.

Responsibilities

• Supervises security personnel to assure prompt response to requests.
• Conducts preliminary investigations for the Security Manager.
• Coordinates activities of Security Officers and Visitor Access Associates.

Skills

Excellent customer service skills

Strong customer service orientation

Education

High School Diploma

Associate’s Degree in Business Management, Criminal Justice, or Emergency Management

Job description

Job Description

Assists in supervising and coordinating activities for the day-to-day operations of the Security Department at Connecticut Children’s. Supervises the security personnel to assure prompt response to requests for security, safety and related services for staff, patients, and visitors. Ensures a high quality of service is provided by the Security department to Connecticut Children’s patients, families, staff, and visitors. Responds to and provides leadership to security personnel during emergency situations, initiates and concludes patient watches and restraints. Assists the Security Manager in overseeing all aspects of security and activities of the institution and surrounding neighborhood, ensuring safety of patients, employees, visitors, and property through vigilant adherence to policy and controls. The position reports to the Security Manager.

Responsibilities

Day‑To‑Day Operations

• Monitors security calls and responds with Security Officers.
• Reviews all security reports recorded by Security Officers, conducts preliminary investigations for the Security Manager, and reports back appropriate information.
• Attends and conducts monthly meetings with Security Officers and Visitor Access Associates (VAAs).
• Patrols building and grounds, reports suspicious activities and safety concerns.
• Responds to Security and Valet complaints and conducts preliminary investigations.
• Conducts off‑site visits weekly to maintain a security presence, addressing safety issues.
• Coordinates team efforts between Security and VAA staff.
• Escorts/assists law enforcement agents to units to coordinate investigations.

Visitor Access Associates Staff

• Ensures adequate staffing levels for day‑to‑day operations of Visitor Access Associates.
• Prepares monthly schedule for VAA staff.
• Supports VAA staff when the lobby is filled and operates the third Easy Lobby workstation for visitor management.
• Fields customer complaints from Welcome Desk and assists with coordinating service recovery strategies.
• Oversees Valet operation and reports any deficiencies.
• Attends weekly team meetings with Security Manager, Valet Manager, and Hartford Hospital Security Manager.
• Attends quarterly Visitor Task Force meetings to stay informed of complaints, protocols, and policies discussed.

Department Leadership

• Assists the Security Manager in supervising and coordinating day‑to‑day activities and operations of Security Officers and Visitor Access Associates staff.
• Facilitates teamwork and cooperation among staff, follows up and resolves routine employee relations issues, and seeks support from the Security Manager for more complex issues.
• Participates in selection, hiring, and orientation processes for staff; provides day‑to‑day guidance and performance feedback.
• Identifies equipment, supplies, and services issues, communicates with appropriate personnel, and follows through to resolve resources.
• Participates in administrative managerial activities, such as developing, implementing, and enforcing unit policies and procedures; follows up on incident reports; and maintains appropriate department files.
• Demonstrates support for the mission, values, and goals of the organization through core behaviors consistent with CT Children’s Standards.

Supervisory Responsibilities

• Responsible for supervising all aspects of the Security Management Program and personnel.

Qualifications

Education and/or Experience Required

• High School Diploma required or equivalent.
• Associate’s Degree in Business Management, Criminal Justice, or Emergency Management preferred.
• Three to five years of security management experience preferred.
• Healthcare security preferred.

License and/or Certification Required

• Valid driver’s license and clean driving record required.
• Valid State of CT Guard Card upon hiring or ability to obtain one within the first three months of employment.
• Nonviolent Crisis Intervention certification to be obtained within the first three months of employment and maintained thereafter.

Knowledge, Skills and Abilities Required

Knowledge of

• Hospital/departmental emergency procedures for fire, safety, disaster, electrical safety, infection control, and hazardous/toxic materials.
• Organization policies and procedures.
• Security Management.

Skills

• Excellent customer service skills and telephone etiquette.
• Strong customer service orientation.

Ability to

• Communicate in a courteous and professional manner to the medical community and hospital staff.
• Gather data, compile information, and prepare reports.
• Identify, analyze, and solve problems.
• Conduct investigative work in a confidential and unbiased manner.
• Ascertain facts through personal contact and observations to determine the proper course of action.

About Us

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well‑being as one team.