Materials Services Associate (20/24 hrs.) Hilltop Branch

Columbus Metropolitan Library; Columbus (OH); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Medical/Dental/Vision plans

Public Service Loan Forgiveness

Mental health resources

Paid time off

OPERS retirement

Voluntary insurance plans

Job summary

Columbus Metropolitan Library is seeking a Materials Services Associate to ensure efficient processing and distribution of library materials, including organizing and shelving and providing basic customer assistance.

You will sort, shelf, and pull materials, meet accuracy and speed standards, assist customers, and support programs while maintaining a neat, inviting location. Schedule: Mon-Fri 2:00-6:00pm; Sun 1:00-5:00pm (1-in-5).

Qualifications

• Must pass alphabetic and numeric sorting and filing test.
• Ability to operate library technology including PC, email, software programs (Windows/Microsoft Office).
• Effective written and verbal communication required.
• Reliable transportation to report to assignments as required.

Responsibilities

• Process and sort materials accurately, including returns, reservations, and new items.
• Sort and shelf materials; maintain shelves and assist with processing and distribution.
• Meet accuracy and speed standards for shelving.
• Greet customers, answer basic questions, locate materials, and assist with self‑service technology.
• Maintain the collection by cleaning, withdrawing, and sorting materials and handling donations.
• Keep location neat, orderly, and inviting; perform other clerical duties as assigned.

Skills

Alphabetic & numeric sorting

Basic computer literacy

Customer service

Effective communication

Tools

Windows / Microsoft Office

Job description

Starting Pay Range:

$17.51-$21.53 hourly (commensurate with experience)

Note:

For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy

Our Commitment to Diversity

Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.

At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.

What We Offer:

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs for your peace of mind.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• A variety of voluntary and supplemental insurance plans to complement your lifestyle.

Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/

About the Position:

As a Materials Services Associate, you play a critical role in our library's operations by ensuring appropriate and efficient processing and distribution of library materials. You are responsible for accurately organizing and shelving library materials. Additionally, you will provide basic customer assistance.

Position Schedule:

• Monday - Friday 2:00-6:00pm
• Sunday 1:00-5:00pm (as assigned, 1-in-5)

What You’ll Do:

• Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials. Checks in items.
• Sorts and shelves library materials and maintains shelves throughout location; including pulling materials for processing, shelf reading for accurate order of materials, shifting material to ensure appropriate distribution of materials, merchandising items, and straightening items on shelves.
• Meets accuracy and speed standards for shelving.
• Supports location’s customer service plan by proactively greeting customers, answering basic directional questions in person and over the phone, locating or retrieving materials for customers, assisting customers with self-service public technology, supporting the code of conduct, assisting location staff with program preparation, and making appropriate referrals.
• Maintains library collection by identifying and solving problems with library materials, performing cleaning of library materials, processing withdrawn and donated materials, pulling materials in poor condition from the shelves, sorting materials for delivery, maintaining customer reserve shelves, and processing various reports which involve searching for library materials.
• Helps ensure that the location is neat, orderly, appealing and inviting to customers and staff and other clerical duties as assigned.
• Performs additional duties as assigned including serving on task forces, committees, etc.

Minimum Qualifications:

• Must be at least 16 years of age (work permit required for minors).
• Ability to pass an alphabetic and numeric sorting and filing test required.
• Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.
• Ability to express self effectively and concisely, both orally and in writing.

Working Conditions and Physical Demands:

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g. use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.