SECURITY OFFICER

Emerson Hospital; West Concord (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Emerson Hospital in West Concord, MA is seeking a Security Officer to maintain a safe environment for patients, staff and visitors. You will patrol, monitor access, and respond to incidents as part of a collaborative security team.

The role emphasizes customer service, clear communication, and the ability to de‑escalate tense situations; reading and writing English and preparing security reports are essential.

Qualifications

• Requires High School Diploma or GED.
• Experience in security, law enforcement, military, or customer service preferred.
• Healthcare security experience strongly preferred.
• AVADE Certified in Workplace Violence Prevention Levels I, II, and III or obtain within 60 days of employment.
• Excellent customer service and strong verbal communication.
• Must read, write, and communicate in English and write security reports.

Responsibilities

• Assure a safe and secure environment for patients, staff, and visitors.
• Coordinate shift activities to ensure compliance with hospital policies.
• Document shift activities and calls for service as well as security incident reports.

Skills

Customer service

Verbal communication

Crisis de-escalation

English literacy

Security reporting

Education

High school diploma or GED

Job description

Reporting directly to the Security Supervisor, responsibilities include assuring a safe and secure environment for all patients, staff, and visitors. May be called upon to provide assistance in many different circumstances, settings, and weather. All shift activities are coordinated to ensure compliance with all hospital policies, documents all shift activities and calls for service as well as security incident reports.

Minimum Qualifications

• Education
  • High School Diploma or GED equivalent.
• Experience
  • Experience in security, law enforcement, military, or customer service industry preferred.
  • Experience in a healthcare security environment strongly preferred.
• Licensure and/or Certification
  • AVADE Certified in Workplace Violence Prevention Levels I, II, and III or obtain within 60 days of employment
• Skills
  • Excellent customer service skills.
  • Strong verbal communication skills.
  • Emotional resilience, the ability to de-escalate people in crisis or with grievances.
  • Must be able to read, write, and communicate in English.
  • Must demonstrate ability to write Security Report.