Security Officer

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 26,000 - 29,000; Full time

Job summary

Treasure Island Resort & Casino in Welch Township, MN is seeking a Security Officer to provide property-wide security and guest safety. The role emphasizes high-level guest service consistent with department standards, while handling incident response and reports.

The position offers hourly pay with shift differentials ($2.00 extra for day, swing, and grave shifts). The role requires strong communication, problem solving, and the ability to work in a fast-paced, public environment, including

Qualifications

• High School Diploma or GED or equivalent experience.
• 1 year experience in security, law enforcement, military or related field; or frontline customer service experience.

Responsibilities

• Provide security for organizational assets.
• Perform repetitive duties and respond to incidents.
• Provide guests information, assistance (including medical aid) and other services.
• Detect and correct safety and security problems.
• Respond to incidents and make decisions under stress.
• Prepare written reports as required.
• Detain suspects to prevent escape and protect assets.
• Testify and provide statements for use in proceedings.

Skills

Written communication

Verbal communication

Interpersonal skills

Problem solving

Conflict resolution

Detail-oriented

Organized

Customer service

Adaptability

Education

HS Diploma or GED

Tools

Microsoft Office

Windows XP

Job description

Pay Rate: $19.00 an hour

* Shift Differential *

$2.00 an hour additional for day shift

$2.00 an hour additional for swing shift

$2.00 an hour additional for grave shift

SUMMARY

To provide property-wide security as well as safety for guests and team members. Responsible for a high level of guest service as described in your departments guest service standards.

Essential Duties And Responsibilities

• Provide Security for organizational assets
• Perform repetitive duties and respond to incidents
• Provide guests information, assistance (including medical aid) and other services
• Detect and correct safety and security problems
• Respond to incidents and make appropriate decisions while under stress / duress
• Prepare written reports as required
• Exercise care when handling property assets to prevent loss or damage
• Detain suspects to prevent escape, personal injury and loss of or damage to property assets
• Testify and provide statements for use in judicial and administrative proceedings

Knowledge And Certification, Skills And Abilities

Knowledge and Certification

Required

• High School Diploma/GED or equivalent experience

Preferred

• 1-year experience and/or training in law enforcement, security, military or related field; or 1 or more years combined frontline experience within a fast-paced, customer service oriented environment

Skills

Required:

• Strong written, verbal and interpersonal communication skills
• Strong problem solving and conflict resolution skills
• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP

Abilities

Required:

• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene

Required Training

• Treasure Island guest service training
• TIPS training and certification
• CPR/First Aid training
• Additional on-the-job training will be provided
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit, walk or stand and exert fast-paced mobility
• Must be able to perform security, first aid, safety and control verification functions including the physical force required to control suspects and protect physical assets
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must infrequently be able to climb
• Must have the ability to independently lift up to 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
• Must be able to operate foot pedals
• Must be able to physically see security threats and identify persons/property
• Must be able to physically hear conversation in person and over radio equipment

WORKING ENVIRONMENT

• Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances
• Occasionally overtime will be required
• High volume direct public contact