Security Ambassador

Treasure Island Resort & Casino; Welch Township (MN); Sur place; USD 19 000 - 27 000; Plein temps

Résumé du poste

Treasure Island Resort & Casino in Welch Township, MN, seeks a guest services associate to warmly welcome guests and teammates and uphold service standards. You will be the first contact for arrivals, guide guests to resources, and help maintain security and safety across the property.

Required: high school diploma or GED, strong verbal and interpersonal skills, and the ability to adapt to changing priorities. Shifts include days, evenings, weekends, and holidays as needed.

Qualifications

• High School Diploma or GED.
• Excellent communication and conflict resolution skills.
• Ability to stay organized in a fast-paced environment.
• Willingness to work flexible day/evening hours, including weekends and holidays.

Responsabilités

• Serve as initial point of contact for arriving guests.
• Provide information and direct guests to security or medical resources.
• Maintain security awareness of assets and staff.
• Handle incidents and notify security as needed.
• Contribute to written reports when required.
• Uphold professional conduct and assist guests and team members.

Connaissances

Verbal communication

Interpersonal skills

Problem solving

Detail orientation

Formation

High School Diploma or GED

Description du poste

Pay Rate: $16.50 an hour

SUMMARY:

To welcome and provide information to guests and team members. Responsible for a high level of guest service as described in the department's guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as an initial point of contact for arriving guests
• Act as a source of information and provide security and/or medical resources
• Maintain general security awareness of organizational assets, including personnel
• Perform repetitive duties and react to incidents, as necessary
• Detect safety and security problems and communicate with security officers
• React to incidents and make appropriate notifications
• Resolve conflict in a professional manner, as necessary
• Contribute to written reports, as required
• Exercise care when handling property assets to prevent loss or damage
• May be required to testify and provide statements for use in judicial and administrative proceedings

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent educational experience

Preferred:

• Previous community involvement or networking experience; or Previous experience with hotel, retail or restaurant "front of house" guest service; or Previous experience in public safety, security or military

Skills

Required:

• Strong verbal and interpersonal communication skills
• Strong problem solving and conflict resolution skills
• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities

Abilities

Required:

• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to remain outgoing and approachable
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to multi-task and work efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to respond to customer inquiries while remaining pleasant and cheerful
• Ability to enthusiastically and professionally describe property-wide amenities

REQUIRED TRAINING (provided)

• Treasure Island guest service training
• TIPS training and certification
• Basic CPR/First Aid training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit, walk or stand and exert fast-paced mobility, when necessary
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely

  WORKING ENVIRONMENT

  • Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
  • Must be willing to work a flexible schedule (primarily daytime and evening hours), including weekends and holidays; and work may be performed on a full-time or part-time basis
  • Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances
  • High volume direct public contact