SECURITY OFFICER

Caesars Entertainment; Waterloo (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the entertainment industry is seeking security personnel to ensure the safety of guests and employees in a fast-paced casino environment. Responsibilities include monitoring access, managing incidents, and providing excellent customer service. Ideal candidates will possess communication skills, have previous security experience, and be able to work varied hours including nights and weekends.

Benefits

Comprehensive training program

Health benefits

Employee assistance program

Qualifications

• Minimum of a High School Diploma or GED equivalent required.
• One year of security or law enforcement experience preferred.
• Must possess above average written and verbal communication skills.

Responsibilities

• Ensure a safe environment for guests and employees.
• Monitor and report safety hazards and incidents.
• Interact positively with guests and manage difficult situations.

Skills

Communication

Customer Service

Resilience

Education

High School Diploma or GED equivalent

Tools

Security/Surveillance Database (SSDB)

Microsoft Word

Job description

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

• Ensure at all times operating principles are being adhered to:
• Clean-Keep all areas clean and pristine
• Safe-Follow all safety policies and procedures
• Friendly-Use customer courtesy skills to provide superior guest service.
• Fun-Have fun! Be interactive with all internal and external guests while maintaining professional standards.
• Use the “WE CARE” formula to deliver the best experience to our guests:
• Welcome – We treat strangers like friends and friends like family.
• Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
• Comfortable – We provide a safe, relaxing and inviting environment.
• Appreciated – We recognize the full value of our guests.
• Respected – We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
• Entertained – We strive to deliver a valuable, enjoyable and delightful experience.
• Adhere to department service standards of being attentive, professional, and having a quick response.
• Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
• Assist in transporting and verification of money, chips, and tokens.
• Control access to restricted areas.
• React to patron and employee incidents and accidents.
• Monitor patron and employee passage in and out of the casino.
• Responsible for checking and reporting safety hazards.
• Ensure the safety and security of all guests and employees.
• Responsible for verifying ID’s for patrons who appear under the age of 35.
• Responsible for identify and reporting guests who may be showing signs of intoxication.
• Assists with incident command for emergency response situations.
• Use a company vehicle to patrol outside parking lots and other areas outside the main casino floor.
• Completes all company-required training with designated time frames.
• Performs other duties as assigned.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:

• Ability to stand for long periods of time with intermittent breaks on a daily basis, walk to various areas of the casino, and lift up to 250 pounds with help.
• Must be able to walk up and down up to 9 flights of stairs while carrying up to 20 pounds.
• Ability to read and comprehend information from identification cards in order to ensure authenticity and verify information such as date of birth.

Mental Demands:

• Able to use a telephone, two way radio, and computer.
• Must be able to communicate effectively through two-way radio and telephone.
• Must possess the ability to learn and operate various computer software programs including but not limited to, Security/Surveillance Database (SSDB), Employee Access and Microsoft Word.
• Must be able to read and write effectively and write Security Incident Reports in a specific format.
• Ability to perform duties under pressure and in an interruptive environment.
• Must be able to obtain and keep current with First Aid/CPR/AED training, and have the ability to respond to medical calls of all types.
• Must be able to positively interact with a diverse group of people.
• Able to work varied hours which include nights, weekends and holidays.
• Ability to work in a brightly lit, smoke-filled casino environment with above average noise levels.

MINIMUM QUALIFICATIONS

Education:

• Minimum of a High School Diploma or GED equivalent.

Training/Experience:

• One year of security or law enforcement experience or equivalent education is preferred.

Job Knowledge:

Other:

• Must possess above average written and verbal communication skills.
• Must be able to obtain and maintain a valid gaming license.
• Must complete all required company training.
• Must have a valid driver’s license and meet insurance requirements.

About the company

Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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