Security Officer

Presque Isle Downs, Inc.; Town of Waterloo (NY); On-site; USD 36,079 - 40,088; Full time

Job summary

Presque Isle Downs, Inc. in Town of Waterloo is seeking a Security Officer responsible for the safety and security of guests and team members. The ideal candidate will deliver exceptional service while adhering to the Responsible Gaming Plan and internal control procedures.

This role includes ensuring smooth operations within the Security Department, managing incidents, and maintaining professional appearances. Candidates should have a high school diploma or equivalent and previous security experience.

Qualifications

• Must have a high school diploma or GED equivalent.
• Formal security or law enforcement training is required.
• Previous experience in security or law enforcement is necessary.

Responsibilities

• Ensure safety and security of guests and team members.
• Respond to non-routine incidents effectively.
• Adhere to gaming regulations and internal control policies.

Skills

Customer service skills

Conflict resolution

Leadership skills

Communication skills

Problem-solving skills

Attention to detail

Education

High school diploma or GED

Formal security training

Job description

The Security Officer is responsible to positively impact the safety and security of the company assets to include guests and Team Members while maintaining guest satisfaction and support the casino core values. The position will demonstrate excitement and provide World Class Service by delivering Old-World Hospitality and Charm while enforcing the Responsible Gaming Plan as well as adherence to Internal Control Procedures.

Pay Range: $26.19-$29.10/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attends daily briefings and meeting, being on time and participating in a positive manner
• Ensures smooth operation of the Security Department through following prescribed policies and procedure as well as adhering and enforcing the Responsible Gaming Plan and complying with Internal Control Policies and Procedures
• Responsible for writing reports in a clear and concise manner noting only factual information without interjection of one’s personal opinion.
• Responds to all non-routine incidents taking appropriate actions and making the proper notifications
• Performs currency transports in accordance with casino procedures
• Maintains a professional appearance
• Communicates with other security personnel via two-way radios, using established "10-codes"
• Ensures quick, fair, and consistent results to customer complaints
• Safeguard property assets
• Responsible to First Aid situations to administer CPR
• Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements
• Ensure the integrity of gambling, banking, count room and cash handling procedures
• Responsible for proper handling of confidential information, reports, incidents, and materials
• Responsible for communication within the department ensuring that information is shared with Team Members
• Responsible for informing Security senior management team of information necessary to the efficient operation of the casino
• Deliver Old-World Hospitality and deliver excitement as well as live the company core values
• Conduct themselves in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
• Performs other duties as may be assigned by department and/or company management

REQUIRED SKILLS AND ABILITIES

• Required to regularly walk and work on feet to complete assigned shifts; talk and hear
• Define problems, collect data, establish facts, and draw valid conclusions
• Interprets a variety of technical and mathematical formulas
• Interprets and follows through on a variety of instructions furnished in written, oral, diagram or schedule form
• Effectively communicates with all levels of team members as well as outside contacts
• Resolves problems and conflicts in a diplomatic and tactful manner
• Demonstrates leadership and fairness in dealing with guests and Team Members
• Possesses the ability to instill a sense of pride and personal responsibility in staff
• Required to be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Required to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

EDUCATION AND EXPERIENCE

The position requires a high school diploma or GED equivalent. Formal security or law enforcement training, schooling or certification required; related on the job experience may be considered in lieu of formal training. Previous security, military, or civilian police officer training and/or experience required. Ability to: read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos; author reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests, and the general public. Maintain confidential information.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Attend required training sessions offered by the casino
• Required to provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
• del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.