Security Officer

IHA; Springfield (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Mercy Medical Center seeks a dedicated Security Officer to protect patients, staff and visitors on the hospital campus. You will patrol facilities, respond to incidents, and assist with crisis situations while enforcing policies and protecting property.

This full‑time, rotating‑shift role requires a high school diploma, state security licenses, and excellent customer service. A valid driver’s license is preferred and you may work long hours as needed.

Qualifications

• High school diploma or equivalent.
• All state specific licensing requirements including permanent Guard cards.
• Six (6) months or more of private security, law enforcement or relevant military experience preferred.
• Knowledge of PC based applications in a Windows environment.
• Excellent customer services skills. Ability to think and act quickly in crisis situations.
• Valid driver’s license, preferred. Must be 21 years of age to operate Hospital vehicles.

Responsibilities

• Provides for the safety and security of all persons and property for patients, visitors, and colleagues on hospital campus.
• Assists staff and others with argumentative, belligerent and combative individuals, especially where there is imminent danger to staff, physicians, patients and/or visitors. If circumstances dictate, potentially participates as a member of a Restraint Team as directed by a member of the medical or nursing staff.
• Patrols assigned areas of the facilities and grounds on foot or car according to established schedule and investigate unusual occurrences. Reports incidents or apparent damage, or loss of patient, visitor, or hospital property through fire, theft, vandalism, or other unusual occurrences.

Skills

Customer service

Crisis management

Communication

Patrol efficiency

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Description

Come join the Security team at Mercy Medical Center, part of Trinity Health Of New England! We are a member of the nationwide Trinity Health family, bringing compassionate care to our communities.

Employment Type

Full time

Shift

Rotating Shift

Position Purpose

The Security Officer performs general security work in the protection of person, property, and the enforcement of all applicable policies, rules, and regulations of the department, Hospital, and any applicable federal, state, or local laws to prevent losses due to accident and incidents.

What You Will Do

• Provides for the safety and security of all persons and property for patients, visitors, and colleagues on hospital campus.
• Assists staff and others with argumentative, belligerent and combative individuals, especially where there is imminent danger to staff, physicians, patients and/or visitors. If circumstances dictate, potentially participates as a member of a Restraint Team as directed by a member of the medical or nursing staff.
• Patrols assigned areas of the facilities and grounds on foot or car according to established schedule and investigate unusual occurrences. Reports incidents or apparent damage, or loss of patient, visitor, or hospital property through fire, theft, vandalism, or other unusual occurrences.

Minimum Qualifications

• High school diploma or equivalent.
• All state specific licensing requirements including permanent Guard cards.
• Six (6) months or more of private security, law enforcement or relevant military experience preferred
• Knowledge of PC based applications in a Windows environment.
• Excellent customer services skills. Ability to think and act quickly in crisis situations.
• Valid driver’s license, preferred. Must be 21 years of age to operate Hospital vehicles.

Working Conditions

• Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Must possess the ability to comply with Trinity Health policies and procedures.
• Must be able to lift 11-24 lbs., carry 11-24 lbs., push/pull 35-40 lbs. Must be able to stand or walk for long periods of time. Requires stooping, kneeling, crouching, twisting, bending, and reaching overhead. Must be able to climb stairs, ramps, or ladders occasionally.
• May be required to rotate and work long irregular shifts.
• Work requires physically assisting in the restraining of psychiatric patients during crisis intervention. Cognizant of the fact that the possibility of physical confrontation increases the likelihood of injury.

Position Highlights And Benefits

• Full-Time, 40 Hours- Rotating Shift
• Our Mission and Core Values
• Career growth and advancement potential
• Award-winning Patient Access Department

Pay Range: $17.50-$23.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Ministry/Facility Information

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.