Security Officer

The Cooper; South Carolina; On-site; USD 36,000 - 45,000; Full time

Job summary

The Cooper is seeking a Security Officer to ensure a safe environment for guests and colleagues, patrol the property, document hazards, and enforce hotel rules. You will also respond to emergencies, provide First Aid and CPR, and report deficiencies for immediate repair.

Responsibilities include reviewing shift logs, issuing radios and keys, escorting non-hotel personnel, inspecting bags, coordinating with external agencies, and maintaining CCTV surveillance.

Qualifications

• Minimum 1–2 years of security or military/law enforcement experience.
• First Aid, CPR, and AED certification strongly preferred.
• Strong communication and de-escalation skills under pressure.
• Understanding of emergency procedures and safety regulations.
• Proficient in writing clear incident reports and using radio systems.

Responsibilities

• Protect guests and colleagues at all times and respond to incidents.
• Review logs, familiarize with daily shift information, and follow up actions.
• Issue radios and keys; maintain locks and records securely.
• Escort non-hotel personnel entering the property and inspect bags.
• Provide escorts for colleagues and monitor after-hours access.
• Coordinate emergencies and report to the Director of Loss Prevention as needed.
• Monitor surveillance cameras and investigate alarms per procedures.
• Patrol property with specified equipment and document actions.
• Assist in moving possessions and secure rooms; ensure ADA compliance.
• Complete paperwork and review status with on-coming officers.

Skills

Security experience

First Aid CPR AED

Communication

De-escalation

Emergency procedures

Incident reporting

Surveillance equipment

Confidentiality

Education

High school diploma or equivalent

Security or law enforcement training

Tools

Surveillance cameras

Job description

The position of Security Officer at The Cooper is responsible for ensuring a safe environment for guests and colleagues; patrolling; documenting, reporting, and following up on safety and security hazards in infractions. Enforce all hotel and security rules and regulations. Ensure that any violations of law or hotel policy are investigated and reported. Act as a member of the Emergency Response Team, responding in case of fire, accident, safety concerns, and calls for medical assistance. Respond to all emergencies and provide First Aid and CPR as required. Immediately report hotel deficiencies to appropriate departments for immediate repair.

• Day Shift 7AM - 3PM

Duties & Responsibilities

• Ensure that the Hotel and its colleagues and guests are protected at all times.
• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue radios and keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance with hotel procedures.
• Ensure all non-hotel personnel arriving at the colleague entrance are properly escorted while on the property according to the hotel policy.
• Inspect colleague packages, purses, bags, etc. as colleagues enter or leave the property as designated by hotel policy.
• Provide escorts for colleagues in accordance with departmental standards.
• Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
• Handle deliveries received during non-business hours following hotel procedures.
• Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
• Coordinate emergency situations as specified in the departmental manual.
• Contact the Director of Loss Prevention immediately for emergency situations as specified in the departmental manual.
• Monitor surveillance cameras as assigned.
• Investigate duress alarms and comply with respective procedures.
• Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
• Challenge suspicious persons on hotel property in accordance with departmental procedures.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints, and complete documented reports. Respond to the scene of a guest/ colleague accident promptly; administer first aid/ CPR; communicate specified information to EMS/ medical personnel as required.
• Report to scenes of guest or employee fighting and follow designated procedures.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Document, organize, and store all lost and found items given to security.
• Report to scenes of guests or colleagues fighting and follow designated procedures.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Report to scenes of vehicle accidents/ thefts and document specified information.
• Assist in moving/removing guest room possessions, inventory, and security of such.
• Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with the on-coming Security Officer.
• Be aware of ADA standards.
• Ensure security and confidentiality of all guest and hotel information.

Required Skills & Experience

• High school diploma or equivalent required; additional security or law enforcement training preferred.
• Minimum 1–2 years of security or military/law enforcement experience, preferably in a luxury hotel or high-end retail/hospitality environment.
• First Aid, CPR, and AED certification strongly preferred.
• Strong communication and de-escalation skills with the ability to remain calm and professional under pressure.
• Understanding of emergency procedures, surveillance equipment, and safety compliance regulations.
• Discreet, observant, and well-groomed with a strong sense of integrity and confidentiality.
• Proficiency in writing clear incident reports and using communication/radio systems.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.