Security Officer

Rivers Casino; Portsmouth (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Rivers Casino Portsmouth is seeking a security professional to patrol casino premises and guard posts, ensuring safety and compliance with laws and regulations. You will help prevent underage gambling and protect assets while delivering excellent guest service.

The role requires 21+ years old, a high school diploma or equivalent, and security licensing as applicable. Experience and flexibility with shifts, including weekends and holidays, are preferred.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Six months security experience preferred.
• Gaming license/registration and Virginia Unarmed Security License required.

Responsibilities

• Guard posts and patrol casino premises to deter incidents.
• Provide exceptional customer service to guests.
• Prevent underage gambling by verifying identifications.
• Interviews guests and employees when incidents occur.
• Notify shift supervisor when intervention is beyond scope.
• Assist accident victims and report incidents.
• Write detailed security reports.
• Respond to emergencies per procedures.
• Coordinate with officers and dispatch as needed.
• Perform other duties as assigned.

Skills

Communication

Customer Service

Flex shifts

Education

High school diploma or equivalent

Gaming license/registration

Virginia Unarmed Security License

Job description

Rivers Casino Portsmouth 3630 Victory Blvd. Portsmouth, VA 23701, USA

Description

Job Summary:

Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Duties/Responsibilities:

• Provides exceptional customer service to guests at all times.
• Guards security post and/or patrols internal and external casino property to prevent and respond to security incidents.
• Prevents underage gambling via access to the casino floor by following identification verification procedures.
• Interviews guests and employees when security incidents occur.
• Contacts shift manager and/or supervisor when security situations require intervention beyond scope of authority.
• Obtains assistance for accident victims.
• Assists management in emergency situations.Writes detailed security reports.
• Answers security calls and dispatches officers to assist per departmental standards and protocols.
• Responds to emergencies in accordance with established procedures.
• Performs all other duties as assigned.

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Six months security experience preferred.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Virginia Unarmed Security License

Knowledge, Skills, and Abilities:

• Must be able to form and build long-standing relations with established and new guests/players.
• Excellent oral and written communication skills.
• Ability to communicate with team members and guests.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.
• Able to work with others while maintaining a positive and professional demeanor.

Physical Requirements:

• Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
• Frequently required to stoop, and kneel.
• Must occasionally move and lift up to 25 pounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.