Security Officer

Navajo Nation Gaming Enterprise; Flagstaff (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Navajo Nation Gaming Enterprise in Flagstaff, AZ seeks a proactive Security Officer to safeguard patrons, employees and assets. Duties include patrols, age verification, incident reporting, and supporting the Lost and Found program.

The role requires a High School Diploma or GED with security experience, a valid driver's license, and the ability to pass background and drug screens. Navajo preference applies.

Qualifications

• High School Diploma or GED plus six months of security experience.
• Must be able to type a minimum of 20 wpm.
• Must pass pre-employment drug/alcohol screen and background check.

Responsibilities

• Attend and participate in security briefings and staff meetings.
• Patrol gaming floor and report suspicious activities.
• Assist in training new staff.
• Verify age of patrons and monitor for intoxication.
• Transport money, chips, tokens and markers, and ensure accuracy of gaming paperwork.
• Oversee Lost and Found and coordinate with law enforcement as needed.

Skills

Security operations

Investigation

Report writing

Communication

Interagency relations

Education

High School Diploma or GED

Job description

Position Summary

Under general supervision and direction of the Security Supervisor, Security Manager and/or Director of Security, ensures the safety and protection of NNGE properties patrons, employees, and assets in accordance with applicable laws, regulations, policies and procedures. Maintains confidentiality of all privileged information.

Essential Duties & Responsibilities

• Attends and participates in all security briefings and staff meetings.
• Patrols gaming floor, conducts checks for open machines, floor bank, drop doors and lot checks; identifies and reports suspicious activities to appropriate personnel.
• Assists in training and development of newly hired staff.
• Performs all lobby duties, verifies age of patrons, opens doors, checks suspicious packages, and identifies intoxicated patrons.
• Verifies fills, jackpot winnings and credits for accuracy; transports money, chips, tokens and markers.
• Controls access to restricted areas; checks for and reports all safety hazards.
• Performs inspections on a routine, daily, and monthly basis to include inspecting signs, aisles, walkways, fire suppression systems and fire extinguishers.
• Assists patrons in the parking lot with safety issues/concerns.
• Ensures employees adhere to all gaming policies and procedures; reports any violations to appropriate personnel.
• Controls emergency situations, which may include resetting alarms, evacuation and/or shutdown of building.
• Conducts initial investigations by interviewing and obtaining written statements from customers/employees; completes a thorough and accurate report in a timely manner.
• Completes and verifies gaming paperwork, departmental logs, reports and parking violations.
• Communicates with other security personnel using two-way radios according to established codes and procedures.
• Oversees the Lost and Found program by ensuring that all items found are bagged and tagged and accounted for through written documentation.
• Confers with representatives of local government to ensure cooperation and coordination of Casino activities with law enforcement and firefighting agencies.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Minimum Qualifications

High School Diploma or GED plus six (6) months of security experience; or equivalent combination of education and experience. Must be able to type a minimum of 20 words per minute (wpm). Valid driver’s license. Must meet all knowledge, skills and abilities. No felony, theft or stealing convictions. Must be able to successfully pass a preemployment drug/alcohol screen, background investigation, obtain and maintain gaming license. Must be twenty-one (21) years of age. Navajo preference.

Knowledge, Skills, And Abilities

• Knowledge of tribal, federal, and state gaming, criminal, traffic, and civil code and laws.
• Knowledge of security operations, principles and practices including investigation, patrol, communications, records, community/public relations, and crime prevention.
• Skill in establishing and maintaining effective working relationships with other law enforcement/regulatory agencies, departmental staff, tribal officials, and the public.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to interpret applicable federal, state, county and local laws, regulations, and requirements.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to be persuasive and tactful in controversial situations.
• Ability to prepare accurate, complete and legible reports and present detailed, accurate and objective oral presentations and response to questions.
• Ability to establish and maintain excellent working relationships with other individuals of varying social and cultural backgrounds.
• Ability to make intelligent and effective decisions in routine and emergency situations.
• Ability to communicate efficiently and effectively both verbally and in writing.