Security Officer - weekend nights

The General Hospital Corporation; Massachusetts; On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham is seeking a security professional for weekend night shifts to maintain a safe environment for patients, visitors, and staff. The role involves patrolling, reporting incidents, and assisting in restraining individuals when necessary, while upholding confidentiality and high service standards.

Responsibilities include responding to medical emergencies, coordinating with law enforcement as required, and documenting actions with clear notes.

Qualifications

• Experience in hospital, security/police, emergency medical or customer services is preferred.
• Strong interpersonal communication and customer service skills.
• Ability to de-escalate anxious or stressed individuals and manage aggression.
• Ability to work independently and in teams, multitask and document.

Responsibilities

• Patrols assigned areas and monitors for security issues.
• Investigates thefts, reports incidents, and detains suspicious individuals when appropriate.
• Prepares and submits incident reports; maintains logs and notifies supervision.
• Operates security dispatch systems and coordinates responses as needed.
• Responds to medical emergencies and assists in restraining patients when authorized.
• Maintains confidentiality and protects valuables and evidence.

Skills

Interpersonal communication

Customer service

De-escalation

Teamwork

Problem solving

Documentation

Education

Bachelor's in Criminal Justice

Job description

Site: The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Weekends 10:30pm-6:30am Nights

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas.

Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.

Possesses and exhibits excellent customer service skills.

If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

• Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License] -

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities

• Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Works effectively both independently and in teams. Able to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation to support data.
• Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

• Remote Type
• Onsite
• Work Location
• 123 Main Street
• Scheduled Weekly Hours
• 16
• Employee Type
• Regular
• Work Shift
• Night (United States of America)
• Pay Range
• $23.34 - $33.37/Hourly
• Grade
• 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, dif