Security Officer - evenings

McLean Hospital; Belmont (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

McLean Hospital in Belmont, MA is seeking a dedicated security professional to uphold a safe environment for patients, staff, and visitors. The role involves patrolling assigned areas, enforcing regulations, and responding to emergencies with restraint as needed.

The position requires 3–5 years of hospital/security experience, strong customer service, de-escalation, and adept report writing. Onsite work with evening shift; salary range provided in local pay scale.

Qualifications

• Bachelor's Degree in Criminal Justice preferred.
• Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred.
• Licenses and credentials listed (CHSO, CHSS, BLS, Class D, NH license, RMV check) preferred.

Responsibilities

• Enforce hospital security regulations and patrol assigned areas.
• Investigate thefts or potential misconduct; assist in restraining patients as necessary.
• Provide protective services and respond to medical emergencies as directed.
• Operate dispatch and security systems; coordinate with responders.
• Prepare complete incident reports and maintain logs.

Skills

Interpersonal skills

Customer service

De-escalation

Multitasking

Problem solving

Critical thinking

Documentation

Teamwork

Education

Bachelor's degree in Criminal Justice

Experience in lieu of degree not accepted

CHSO Certification

CHSS Certification

BLS Certification

Class D Driver's License

NH Driver's License

MGH RMV Check/Registry

Job description

Job Summary

40 hrs 2nd shift 2:30pm-10:30pm

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services.

Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Patrols assigned areas, giving particular attention to those areas where security problems have occurred.

• -Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• -Maintains strict confidentiality standards at all times.
• -Investigates thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participates in subsequent court proceedings as required.
• -Prepares and submits written reports in a complete and accurate manner; makes notations in the log of all incidents; keeps the Supervisor informed at all times.
• -Maintains accountability for valuables/property and forms of evidence coming into the incumbent's custody; ensures safekeeping; maintains documentation.
• -Performs as Dispatcher utilizing "state-of-the-art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
• -Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized, assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
• -Voluntary participation in various departmental committees, task forces, and teams.

Qualifications

Education

Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred

Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred

Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred

MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred

Experience

Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities

• - Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
• - Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• - Works effectively both independently and in teams. Able to multitask.
• - Strong problem-solving skills.
• - Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• - Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• - Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
• - Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
• - Strong writing skills to provide and maintain documentation to support data.
• - Intermediate computer skills: typing and use of database software.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused